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PURPOSE

Ascends Fleet Manager /Dispatch is responsible for managing a fleet of drivers to meet or exceed all required metrics, maximize revenue, and minimize costs, and meet or exceed the customer’s service needs.

ACCOUNTABILITIES

• Reduce workforce turnover by improving employee relations and establishing a good working relationship with each driver.
• Work with operational personnel and dispatch drivers.
• Promote safety of drivers.
• Demonstrates personal concern for maintaining a safe environment for themselves and others.
• Manage driver performance and productivity and take proper disciplinary steps if necessary, including termination of employment.
• Provides current, direct, complete, and "actionable" positive and corrective feedback to others.
• Manage out of route mileage.
• Know, support, and enforce company policies.
• Enter time and ensure payroll is accurate for each driver.
• Act as a liaison between the driver and all other parts of operations.
• Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers.
• Work internally with planners and drivers to get desired weekly mileage goal of a least 2,350.
• Communicate effectively and professionally with Operations Personnel, Drivers, and management of all levels.
• Models and promotes Ascends Values: Zero Safety Events; Be Courageous; Act with Integrity; Inspire Trust; Teamwork; Have Fun and Build a Legacy.

Qualifications

• Previous experience in or knowledge of the transportation industry preferred not required.

KNOWLEDGE, Skills, and traits

• Ability to manage others and self.
• Ability to communicate well with others.
• Computer based keyboard skills and ability to learn software systems.
• Ability to effectively communicate to all levels of the organization.
• Ability to exercise independent decision-making skills.
• Ability to build effective relationships (to help produce the right results).
• Ability to effectively plan to meet deadlines.
• Ability to work in a team environment to continuously improve results.  
• Ability to coach drivers on key areas of needed improvement.
• Ability to meet deadlines and deliver exceptional service through positive engagement and patience.
• Able to promote a culture of trust and safety.

Education, Certificatons, & License REquirements

• High School Diploma or GED.