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Archer Systems

12 Archer Systems Desktop Support Jobs Hiring Near You

Archer Systems

Pre-Settlement Litigation Support

Houston, TX · On-site

$15 - $20.25/hr

POSITION SUMMARY We are hiring a Customer Service Representative to provide litigation support for ... ABOUT ARCHER ARCHER Systems is a leading technology-enabled legal services company that provides ...

Archer Systems

Accountant II

South Lake, TX · On-site

Maintain accurate historical records and documentation for audit support * Prepare reporting for ... Short Term Disability * Long Term Disability ABOUT ARCHER ARCHER Systems is a leading technology ...

Archer Systems

Project Manager

Houston, TX · On-site

Parental leave to support work-life balance. * Short-term and long-term disability coverage. ABOUT ARCHER ARCHER Systems is a leading technology-enabled legal services company that provides pre ...

Archer Systems

Compass Case Specialist

Austin, TX · On-site

Parental leave to support work-life balance. * Short-term and long-term disability coverage. ABOUT ARCHER ARCHER Systems is a leading technology-enabled legal services company that provides pre ...

Archer Systems

Case Analyst

Austin, TX · On-site

Parental leave to support work-life balance. * Short-term and long-term disability coverage. ABOUT ARCHER ARCHER Systems is a leading technology-enabled legal services company that provides pre ...

Archer Systems

Lien Resolution Specialist

Austin, TX · On-site

Parental leave to support work-life balance. * Short-term and long-term disability coverage. ABOUT ARCHER ARCHER Systems is a leading technology-enabled legal services company that provides pre ...

Archer Systems

Manager of End User Support

Houston, TX · On-site

The Manager of End User Support leads ARCHER Systems' end-user support function and ensures a ... desktop support. * 3+ years of experience leading or supervising end-user support teams (service ...

Archer Systems

Lien Resolution Supervisor

Austin, TX · On-site

This role oversees daily operations, drives team performance, supports process improvement ... Short Term Disability * Long Term Disability ABOUT ARCHER ARCHER Systems is a leading technology ...

Archer Systems

Strategic Partnership Manager

Sacramento, CA · On-site +1

$83K - $83K/yr

Possesses a solid understanding of sales processes and performance metrics, with a proactive approach to meeting targets and supporting business development. Seeking an opportunity to further develop ...

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Infographic showing various Desktop Support job openings at Archer Systems in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 86% Physical, and 14% Remote job distribution.

Pre-Settlement Litigation Support

Archer Systems

Houston, TX • On-site

$15 - $20.25/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 18 days ago

Job description

POSITION SUMMARY
We are hiring a Customer Service Representative to provide litigation support for multiple dockets within the Pre-Settlement Portfolio. This role requires an individual with strong communication skills and a desire to help and serve people. You will also be asked to keep records, modify, and escalate complaints across several communication channels, as well as maintain and document data through mass forms of communication (mail, email, phone, etc.). To do well in this role, you will need an empathetic, proactive approach with a willingness to collaborate with both internal and external customers. The ideal candidate will have call center experience with the ability to deliver an effective message to a robust claimant universe while maintaining exceptional attention to detail. This candidate should also possess the skills to remain calm when customers are frustrated and the ability to navigate between different computer platforms while conducting phone interviews .
DEPARTMENT: Pre-Settlement Services
POSITION LOCATION: Houston, TX
JOB RESPONSIBILITIES
  • Maintain a positive, empathetic, and professional attitude toward customers always.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels (phone, email, mail, etc).
  • Acknowledging and resolving customer complaints.
  • Knowledgeable/fast learner.
  • Legal and medical terminology.
  • Keeping records of customer interactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

KNOWLEDGE, SKILLS, AND ABILITIES
  • Proven customer support experience.
  • Track record of meeting quotas.
  • Strong phone contact handling skills and active listening.
  • Familiar with Customer Resource Management systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication .
  • Ability to multi-task, prioritize, and manage time effectively.
  • High School diploma or equivalent; college degree preferred.

BENEFITS
  • 401(K) retirement plan with matching contributions.
  • Comprehensive health insurance coverage.
  • Dental and vision insurance plans.
  • Parental leave to support work-life balance.
  • Short-term and long-term disability coverage.

ABOUT ARCHER
ARCHER Systems is a leading technology-enabled legal services company that provides pre-settlement and post-settlement administration services for a single event, mass tort, and class action cases with the goal of helping claimants access their settlement proceeds more efficiently and quickly. The company plans to continue leveraging technology and top-tier talent to enhance customer service and offer new product lines and services.
ARCHER's core offering is post-settlement Healthcare Lien Resolution Administration and QSF (Qualified Settlement Fund) Administration and payments processing for multi-claimant (mass tort and class action) litigation. Other services include claims administration, single event lien resolution, probate, and bankruptcy coordination, release administration, medical records review, plaintiff fact sheet, and other intake/census preparation and management. ARCHER enables law firms to focus on their litigation while ensuring that critical pre-settlement and post-settlement administration documents, services, business analytics, and reporting are handled efficiently and effectively.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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