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Archer Systems
Archer Systems

60 Archer Systems Desktop Support Jobs Hiring Near You

Archer

Sr IT Desktop Support Specialist

San Jose, CA · On-site

Archer is an aerospace company based in San Jose, California building an all-electric vertical ... and internal systems software & hardware. • Installs, configures, and troubleshoots desktop ...

Archer

Sr IT Desktop Support Specialist

San Jose, CA

$94K - $120K/yr

Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations ... Participate in process definition to support changes in maturity as Archer grows * Provide support ...

Archer

Sr IT Desktop Support Specialist

San Jose, CA · On-site

$94K - $120K/yr

Archer is an aerospace company based in San Jose, California building an all-electric vertical ... Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations ...

Archer Systems

Pre-Settlement Litigation Support

Houston, TX · On-site

$15 - $20.25/hr

POSITION SUMMARY We are hiring a Customer Service Representative to provide litigation support for ... ABOUT ARCHER ARCHER Systems is a leading technology-enabled legal services company that provides ...

Archer Systems

Call Center Rep.

Houston, TX · On-site

$15 - $18.75/hr

Parental leave to support work-life balance. * Short-term and long-term disability coverage. ABOUT ARCHER ARCHER Systems is a leading technology-enabled legal services company that provides pre ...

Archer Systems

Case Analyst

Austin, TX · On-site

Parental leave to support work-life balance. * Short-term and long-term disability coverage. ABOUT ARCHER ARCHER Systems is a leading technology-enabled legal services company that provides pre ...

Archer Systems

Senior QSF Tax Manager

South Lake, TX · On-site

Parental leave to support work-life balance. * Short-term and long-term disability coverage. ABOUT ARCHER ARCHER Systems is a leading technology-enabled legal services company that provides pre ...

Archer Systems, LLC

Call Center Rep.

Houston, TX · On-site

$15.25 - $19/hr

Parental leave to support work-life balance. * Short-term and long-term disability coverage. ABOUT ARCHER ARCHER Systems is a leading technology-enabled legal services company that provides pre ...

Archer Systems, LLC

Call Center Rep.

Austin, TX

$15.75 - $19.75/hr

Parental leave to support work-life balance. Short-term and long-term disability coverage. ARCHER Systems is a leading technology-enabled legal services company that provides pre-settlement and post ...

Archer Systems, LLC

Call Center Rep.

Houston, TX · On-site

$15.25 - $19/hr

Parental leave to support work-life balance. * Short-term and long-term disability coverage. ABOUT ARCHER ARCHER Systems is a leading technology-enabled legal services company that provides pre ...

Archer Systems, LLC

Case Analyst

Austin, TX · On-site

Parental leave to support work-life balance. * Short-term and long-term disability coverage. About Archer: ARCHER Systems is a leading technology-enabled legal services company that provides pre ...

Archer Systems, LLC

Senior QSF Tax Manager

Dallas, TX · On-site

Parental leave to support work-life balance. * Short-term and long-term disability coverage. ABOUT ARCHER ARCHER Systems is a leading technology-enabled legal services company that provides pre ...

Archer Systems, LLC

Case Analyst

Austin, TX

Parental leave to support work-life balance. * Short-term and long-term disability coverage. About Archer: ARCHER Systems is a leading technology-enabled legal services company that provides pre ...

Archer Systems, LLC

Call Center Rep.

Houston, TX · On-site

$15.25 - $19/hr

Parental leave to support work-life balance. * Short-term and long-term disability coverage. About Archer ARCHER Systems is a leading technology-enabled legal services company that provides pre ...

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All JobsArcher Systems Desktop Support Jobs

Archer Systems Jobs Information

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are the most popular jobs at Archer Systems?
What are the most popular categories at Archer Systems?
Infographic showing various Desktop Support job openings at Archer Systems in the United States as of May 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Temporary. Highlights an 96% Physical, and 4% Remote job distribution.
Sr IT Desktop Support Specialist

Sr IT Desktop Support Specialist

Archer

San Jose, CA • On-site

Full-time

Posted 17 days ago

Job description

Job Summary:
Archer is an aerospace company based in San Jose, California building an all-electric vertical takeoff and landing aircraft. They are seeking a Sr IT Desktop Support Specialist to provide technical support to employees, maintain data integrity, and assist with on-boarding and off-boarding processes.
Responsibilities:
• Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware.
• Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations, servers, and printers
• Maintains file and other data integrity for traditional and cloud-based systems
• Plays critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field
• Play critical role in executing core procedures to support on-boarding/off-boarding & provisioning of services from computer set-up to Identity Management set-up & administration
• Participate in deploying and maintaining computer & device management/software push solutions
• Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation
• Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition
• Perform procedures to support Compliance requirements (SOX, ISO, and other)
• Create documentation of internal procedures and Client-facing Help Guides
• Participate in process definition to support changes in maturity as Archer grows
• Provide support for office-based and remote personnel
Qualifications:
Required:
• 5+ years of related IT work experience
• Computer support related certifications or technical degree
• Experience with support, set-up, and administration of typical end-user hardware, software, and services
• Experience with desktop imaging or device management solutions
• Strong interpersonal skills and ability to work in a fast-paced environment
• Strong attention to detail
• Ability to move and lift IT equipment as necessary, including PCs, servers, and rack equipment
Company:
Archer is an aerospace company that developed an electric vertical takeoff and landing aircraft tailored for urban air mobility systems. Founded in 2020, the company is headquartered in San Francisco, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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