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STAR PIPE PRODUCTS, LTD

Help Desk Support Tier 1

Houston, TX · On-site

$20.50 - $27.50/hr

Familiarity with remote support tools such as Microsoft Teams, Anydesk, etc. Physical Demands * The ability to sit for extended periods of time * May require the ability to stand, walk, lift and ...

Carports Anywhere

IT Specialist

Familiarity with remote support tools such as TeamViewer, AnyDesk, or similar. * Excellent problem-solving skills and attention to detail. * Strong communication skills and a customer-service ...

AnyDesk

Database Administrator

Tampa, FL · Hybrid

What we are looking for: To support our mission, we're seeking a skilled and motivated Database Administrator (DBA) to join our team. In this role, you'll help ensure our databases run smoothly ...

AnyDesk

IT Administrator

Tampa, FL · Hybrid

What we are looking for: To help us on our mission, we are looking for a talented and highly ambitious IT Administrator. In this role you are responsible for maintaining, upgrading and managing our ...

AnyDesk

DevOps Engineer

Tampa, FL · Hybrid

$49.75 - $68.25/hr

What we are looking for: To support our mission, we're looking for a hands-on DevOps Engineer to join our team. In this role, you'll help design, build, and maintain scalable and highly available ...

Nexis Builds

IT Support Specialist

New Orleans, LA · Remote

... AnyDesk, RDP, or similar) A problem-solving mindset You think fast and find solutions even faster Patience & People Skills You make IT less frustrating and more empowering for users Security ...

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Infographic showing various job openings at Anydesk in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Help Desk Support Tier 1

STAR PIPE PRODUCTS, LTD

Houston, TX • On-site

$20.50 - $27.50/hr

Full-time

Posted 6 days ago

Job description

Description
Essential Functions
  • Organizes IT support requests and works to resolve issues and answer questions for the end-user.
  • Monitors and reports on the health of the IT environment and escalate issues as appropriate.

Duties and Responsibilities
  • Procures, deploys, maintains, and supports end-user devices and software across local and remote locations.
  • Assists users with printers, tablets, mobile phones, and other peripherals.
  • Develops and maintains appropriate documentation of processes and procedures to aid other IT staff members.
  • Maintains and helps develop the IT customer service process.
  • Works closely with other team members to resolve tickets in a timely manner; identifies trends and implements/suggests proactive measures.
  • Performs after-hours maintenance as needed.
  • Other duties as assigned

Requirements
Education/Experience
Required:
  • Associate's degree in a technical field
  • Familiarity with Microsoft Windows and Office
  • Excellent people skills
  • Strong organizational and problem-solving skills

Preferred:
  • Bachelor's degree
  • Experience managing/maintaining desktops, servers, storage systems, server software, and network devices

Knowledge, Skills, Licenses, Certifications, Etc:
Required:
  • Highly motivated, dynamic, high energy, strong initiative, and a strong drive for success
  • Excellent interpersonal and customer service skills
  • Strong organizational skills, multitasking skills, and attention to technical detail
  • Flexibility and the ability to learn quickly
  • Excellent telephone, verbal, and written communication skills
  • Ability to work as a team or alone
  • The ability to multi-task, manage shifting priorities, and work in a rapid, constantly evolving environment with emphasis on quality and fast customer service

Preferred:
  • Industry certifications
  • Expert level knowledge of computer hardware and troubleshooting and standard desktop software including Microsoft Office and Windows
  • Knowledge of basic network routing and switching including VLANs
  • Knowledge of network-related technologies such as DHCP and DNS
  • Familiarity with remote support tools such as Microsoft Teams, Anydesk, etc.

Physical Demands
  • The ability to sit for extended periods of time
  • May require the ability to stand, walk, lift and carry objects, bend, crouch, crawl, and use hands from time to time

Work Environment
  • Office work environment
  • This position requires after-hours work

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