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60 Analytic Services Program Management Jobs Hiring Near You

SAIC

Program Management Manager

Suffolk, VA · Hybrid

$120K - $160K/yr

Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs ... Analyze trends and patterns in support requests to identify recurring issues and areas for ...

Archgroup

Program Management Specialist

New York, NY · On-site

$95K - $166K/yr

... service providers. The position oversees all program management activities and collaborates ... Share analysis with Senior Program Manager and collaboratively develop plans to address ...

Sidley

Program Management Director

Chicago, IL · Hybrid

$231K - $330K/yr

Experience in a law firm, professional services, or similarly complex enterprise environment ... Strong analytical and problem-solving skills * Able to work harmoniously and effectively with ...

Citibank (Switzerland) AG

$84.95 - $155.40/hr

Program Management Senior Analyst Citi is a leading global bank with a vast customer base and ... P&TPM plays a critical role in procuring products and services for Citigroup while managing the ...

Sidley Austin LLP

Program Management Director

Chicago, IL · On-site

$231K - $330K/yr

Experience in a law firm, professional services, or similarly complex enterprise environment ... Strong analytical and problem-solving skills * Able to work harmoniously and effectively with ...

Bryan College Of Health Sciences

$80 - $120/hr

Responsible for the strategy, development, and management of a best-in-class portfolio of non ... Collaborates with Revenue Cycle, Legal, Finance, Data Analytics, and other internal departments to ...

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Analytic Services Jobs Information

Infographic showing various Program Management job openings at Analytic Services in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 66% Physical, 30% Hybrid, and 4% Remote job distribution.

Program Management Manager

SAIC

Suffolk, VA • Hybrid

$120K - $160K/yr

Full-time

Re-posted 12 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

80th of 226 rated it services

Job description

Job ID: 2614595

Location: Suffolk, VA, US

Date Posted: 2026-07-17

Category: Program Management

Subcategory: Program Mgmt

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: Top_Secret

Clearance Level Must Be Able to Obtain: TS/SCI

Potential for Remote Work: ORA_HYBRID


Description

SAIC is looking for a Program Manager to lead a team of IT support professionals, ensuring the delivery of high-quality technical support to end-users, and driving continuous improvement in service delivery processes. This role will lead the execution of support for the sustained operation and maintenance of a newly deployed naval enterprise transport network, ensuring 24/7/365 availability and reliability at the Tier II and Tier III levels. The ideal candidate will bring extensive IT project management experience to provide guidance and process improvement to the team. 

This position is a HYBRID/REMOTE role located in Suffolk, VA in the Tidewater area. Must be local to area. 

JOB DUTIES:

  • Lead and manage Tier II and III help desk teams, including recruitment, training, performance evaluation, and professional development.
  • Develop and implement strategies to enhance team performance and service delivery.
  • Ensure the daily operations of the IT help desk provide timely and effective resolution of technical issues.
  • Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs).
  • Ensure proper documentation and tracking of all support requests and incidents.
  • Develop and implement standard operating procedures (SOPs) and best practices for help desk operations.
  • Implement continuous improvement initiatives to enhance service quality, efficiency, and user satisfaction.
  • Serve as the primary point of contact for escalations and incidents, ensuring prompt resolution and communication with stakeholders.
  • Build and maintain strong relationships with internal customers, understanding their needs and ensuring help desk services align with real world operational requirements.
  • Collaborate with other IT teams and departments to ensure seamless service integration and support.
  • Generate and present regular reports on help desk performance, including metrics on ticket resolution times, user satisfaction, and system uptime.
  • Analyze trends and patterns in support requests to identify recurring issues and areas for proactive improvement.
  • Provide insights and recommendations to senior management based on data analysis.
  • Ensure the help desk team is equipped with the necessary tools and resources to perform their duties effectively.
  • Foster a collaborative and customer-focused culture within the help desk team.

Qualifications

REQUIREMENTS:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field and fifteen (15) years of relevant experience.
  • Must be a U.S. Citizen.
  • Must have a Top Secret Clearance to start.
  • Must be able to obtain a TS/SCI clearance after start.
  • Must have experience leading and managing teams of ten or more.
  • Proven experience in IT help desk management or a similar role, with a track record of successfully managing technical support teams.
  • Strong knowledge of IT service management (ITSM) frameworks and best practices, such as ITIL.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to analyze complex technical issues and develop effective solutions.
  • Strong organizational skills and attention to detail.
  • Ability to work effectively in a fast-paced, dynamic environment.

DESIRED SKILLS:

  • Desired Certifications: ITIL Foundation or higher; Active PMP or Project Management Certificate obtained through a program at an accredited college or university.
  • Experience with help desk ticketing systems and reporting tools. Experience with Naval Enterprise Support Desk is a plus.

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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