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Job Overview

Since 2012, AMH has grown to become a leading single‑family rental and homebuilding company. The Applications Engineer – Identity supports Identity Management across the company, backing up corporate applications as needed. The role processes access requests, resolves IAM system issues, supports outages, and participates in on‑call rotation.

Responsibilities

• Maintain and monitor support queues and service level agreements.
• Support other IT teams with application requests.
• Investigate, triage, and troubleshoot escalated issues and system outages.
• Perform root cause analysis and implement problem management strategies.
• Facilitate change management processes, including test, communication, implementation, and rollback plans.
• Assist in training operational teams and document procedures for incidents.
• Troubleshoot and respond to incidents escalated in the support queue.
• Update and create process documentation, procedures, and policies.
• Keep documentation current to IT standards.
• Improve processes to support sustainable and flexible architecture.
• Follow all organizational programs, training, policies, and procedures.
• Support safety program and comply with Injury and Illness Prevention Program.
• Carry out other duties as assigned by supervisor.

Qualifications

• High School Diploma or GED required.
• Bachelor’s Degree in Business Management, Business Administration, Computer Science, Information Technology, or related field preferred.
• Minimum two years of experience in Business, Systems, and/or Application Analysis.
• Minimum three years of experience in Systems or Application Support.
• Experience supporting Public Cloud and SAAS technologies.
• Strong documentation and communication skills.
• Advanced troubleshooting and solutioning skills.
• Excellent planning, analysis, and organization skills.
• Strong analytical abilities.

Compensation

The anticipated pay range for this position is $91,597.00 to $114,496.00. Base pay depends on location, education, experience, and other factors.

Perks and Benefits

• Medical, dental, and vision insurance.
• Flexible Spending Accounts and Health Savings Accounts.
• Dependent Savings Accounts.
• 401(k) with company matching.
• Employee Stock Purchase Plan.
• Tuition reimbursement program.
• 9 paid holidays per year.
• Paid time off accrual at 0.0577 hours per hour worked, up to 120 hours annually.

Equal Employment Opportunity

AMH provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, marital status, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non‑merit based factors. AMH provides reasonable accommodations to qualified individuals with disabilities. To request accommodation, email leaveofabsence@amh.com. AMH complies with applicable state and local nondiscrimination laws. AMH participates in the E‑Verify program.

Background check required.