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Alter Domus

60 Alter Domus Jobs Hiring Near You

alter Domus

Service Desk Agent

Carmel, CA · On-site

$18.75 - $24/hr

Find out more about life at Alter Domus at careers.alterdomus.com Provide first-line technical support to Alter Domus users as part of a global, multi-site Service Desk operating across multiple time ...

alter Domus

Fund Manager - Private Equity

Salt Lake City, UT · On-site

$66K - $91K/yr

Find out more about life at Alter Domus at careers.alterdomus.com We have an exciting opening to work as a Fund Manager for the Alter Domus Private Equity team in Utah. This is a hybrid position ...

alter Domus

ND · Hybrid

$60K - $105K/yr

Find out more about life at Alter Domus at careers.alterdomus.com Senior Fund Accountant / Assistant Fund Manager (Real Estate) Alter Domus is currently seeking a Senior Fund Accountant / Assistant ...

alter Domus

Associate I

Carmel, CA · On-site

Find out more about life at Alter Domus at careers.alterdomus.com * Learn to navigate and gain proficiency with both external software systems and internal proprietary systems to process trade ...

alter Domus

Associate I

Carmel, CA · Hybrid

Find out more about life at Alter Domus at careers.alterdomus.com * Learn to navigate and gain proficiency with both external software systems and internal proprietary systems to process trade ...

alter Domus

Service Desk Agent

Carmel, CA · Hybrid

$18.75 - $24/hr

Find out more about life at Alter Domus at careers.alterdomus.com Provide first-line technical support to Alter Domus users as part of a global, multi-site Service Desk operating across multiple time ...

alter Domus

ND

$125K - $165K/yr

Find out more about life at Alter Domus at careers.alterdomus.com Your Role: The Senior Product Manager - Operational Delivery will lead the strategic development and execution of operational ...

alter Domus

ND · Hybrid

$68K - $93K/yr

Find out more about life at Alter Domus at careers.alterdomus.com Alter Domus is currently seeking a new Fund Accounting Manager to join our Fund Administration Real Estate team. * Manage the client ...

alter Domus

Investor Services Manager

Carmel, CA · On-site

Find out more about life at Alter Domus at careers.alterdomus.com YOUR FUTURE RESPONSIBILITIES: * Responsible for leading all aspects of Investor Services day-to-day processing for a key client

alter Domus

Investor Services Manager

Carmel, CA · On-site

Find out more about life at Alter Domus at careers.alterdomus.com YOUR FUTURE RESPONSIBILITIES: * Responsible for leading all aspects of Investor Services day-to-day processing for a key client

alter Domus

Product Owner - Real Assets

New York, NY · On-site

Alter Domus is seeking a Product Owner - Real Assets to join our Product Group and help drive the evolution of our Private Credit platform capabilities. Reporting to the Head of Product - Real Assets ...

alter Domus

ND · Hybrid

$75K - $90K/yr

Find out more about life at Alter Domus at careers.alterdomus.com * Act as a primary owner of assigned deals. * Work with Loan Agency support staff to manage and communicate deal information to the ...

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    Service Desk Agent

    alter Domus

    Carmel, CA • On-site

    $18.75 - $24/hr

    Full-time

    Posted yesterday

    Job description

    ABOUT US:
    As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning "The Other House" in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.
    With a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.
    Find out more about life at Alter Domus at careers.alterdomus.com
    JOB DESCRIPTION:
    Provide first-line technical support to Alter Domus users as part of a global, multi-site Service Desk operating across multiple time zones. This role focuses on delivering consistent, high-quality IT support to a geographically diverse user base by resolving incidents and fulfilling service requests in line with defined service levels.
    Working under the guidance of the Service Desk Manager, the Officer contributes to maintaining reliable and efficient IT service delivery by combining technical troubleshooting skills with strong customer service, ensuring a seamless user experience across global operations.
    Key Responsibilities
    • Handle incoming tickets (Service portal,calls, chats, emails) in line with SLA targets
    • Log, categorize, and prioritize tickets accurately in ITSM tool (Jira Service Management)
    • Resolve L1 incidents and fulfil standard service requests
    • Perform initial triage and escalate unresolved issues to L2/L3 teams
    • Deliver high-quality customer service and maintain strong communication
    • Provide regular updates to users on ticket status
    • Ensure First Contact Resolution (FCR) wherever possible
    • Follow ITIL-based Incident, Request, and Knowledge Management processes
    • Maintain accurate ticket documentation and audit trails
    • Adhere to shift schedules and coverage requirements (24x5 / 24x7 as applicable)
    • Use existing knowledge base to resolve incidents
    • Contribute to knowledge article creation and updates
    • Adapt current AI/Automation solutions and identify any additional automation opportunities.

    Education & Experience
    • Degree in Computer Science, Information Technology, or related field (or equivalent experience)
    • 1-3 years of experience in IT Service Desk / Technical Support
    • ITIL Foundation certification (preferred but not mandatory)

    Key Skills & Competencies
    • Experience with ITSM and ITIL framework.
    • Strong communication and customer service skills
    • Ability to work in a fast-paced, global environment
    • Microsoft Technologies: Windows 10/11, Windows Server, Office 365/Microsoft 365 (global tenant management)
    • Global ITSM Tools: Experience with ServiceNow, Jira Service Management, or similar enterprise platforms
    • Remote Support Tools: Global remote support solutions (TeamViewer, Bomgar, LogMeIn, etc.)

    WHAT WE OFFER:
    We are committed to supporting your development, advancing your career, and providing benefits that matter to you.
    Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.
    Our global benefits also include:
    • Support for professional accreditations
    • Flexible arrangements, generous holidays, plus an additional day off for your birthday!
    • Continuous mentoring along your career progression
    • Active sports, events and social committees across our offices
    • 24/7 support available from our Employee Assistance Program
    • The opportunity to invest in our growth and success through our Employee Share Plan
    • Plus additional local benefits depending on your location

    Equity in every sense of the word:
    We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.
    We celebrate our differences, and recognise that our success relies on diverse perspectives and experiences, as we work towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.
    We are committed to ensuring a welcomling recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. Alter Domus is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
    (Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)
    #LI-HYBRID #LI-DH1

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