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Clinical Training Specialist Lead

The Clinical Training Specialist Lead role ensures that team members are prepared to deliver high-quality, compliant, patient-centered care; are well-equipped to deliver compassionate and effective care resulting in enhanced patient health outcomes and decreased hospitalizations; and are able to navigate various healthcare environments and care models in a virtual setting.

Lead and manage onboarding training for new clinical and care coordination staff across all service lines (CCM, RPM, PCM, RTM, TCM).

Design and deliver scalable, engaging training content tailored to each care program and market segment (SNF, FQHC, IMG).

Provide culturally sensitive training that acknowledges and respects the diverse needs of both patient and staff populations.

Train clinical teams and technical customers on ShiFox developments to ensure adoption and alignment with care delivery protocols.

Create and maintain SOPs, workflow guides, and job aids to support accurate documentation and program compliance.

Train staff on best practices for chronic disease management, patient engagement, virtual care delivery, and use of remote monitoring tools and platforms.

Stay up to date with CMS guidelines and payer-specific policies impacting each service line; ensure training content reflects the latest standards.

Conduct knowledge assessments, evaluate training effectiveness, and recommend improvement strategies based on data and performance trends.

Collaborate with clinical leadership, compliance, and quality assurance teams to address knowledge gaps and reinforce high standards of care.

Support new program launches, service line expansions, and clinical workflow changes with timely training interventions.

Serve as a coach and mentor, reinforcing a culture of continuous learning, clinical excellence, and patient advocacy.

Minimum 3 years of clinical experience in care management, chronic disease management, or population health.

At least 2 years of experience in training, clinical education, or clinical quality roles, preferably in a virtual care environment.

Strong working knowledge of CMS billing requirements and care delivery models for CCM, RPM, PCM, RTM, and TCM.

Familiarity with the operations and needs of SNFs, FQHCs, and IMGs.

Proficient in virtual training delivery using platforms such as Zoom, Microsoft Teams, and learning management systems (LMS).

Experience with electronic health records (EHRs), care management platforms, and remote monitoring tools.

Excellent verbal and written communication skills with the ability to engage learners across clinical and non-clinical roles.

Bachelor's degree in nursing or healthcare preferred. Active clinical license required: RN, LPN, or other relevant license.

This position is remote. Shifox/Alopex employees work Monday-Friday 8:00 am-5:00 pm or according to the business hours of client practices. If working part-time, a mutually agreeable schedule will be determined based on the client's practice needs.

Remote Position Requirements: Reliable and stable Internet – all programs used by Clinical Training Specialist Lead are internet based. A quiet and professional work environment suitable for speaking with patients about sensitive information and Protected Health Information (PHI), free of distractions.

Alopex is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.