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38 Alerus Customer Service Jobs Hiring Near You

Alerus

Client Service Center Associate - Banking

$21 - $22/hr

Candidates preferred to be residing in the Alerus physical footprint of these markets: Twin Cities ... What You Should Have: * 1+ years of experience in business customer service or accounting ...

Alerus

Client Service Center Associate - Banking

$21 - $22/hr

Candidates preferred to be residing in the Alerus physical footprint of these markets: Twin Cities ... What You Should Have: * 1+ years of experience in business customer service or accounting ...

Alerus

Client Service Center Associate - Banking

$21 - $22/hr

Candidates preferred to be residing in the Alerus physical footprint of these markets: Twin Cities ... What You Should Have: * 1+ years of experience in business customer service or accounting ...

Alerus

Client Service Center Associate - Banking

$21 - $22/hr

Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping ... WHAT YOU SHOULD HAVE: * 1+ years of experience in business customer service or accounting ...

Alerus

Teller (Full-Time)

Fargo, ND · On-site

$17 - $18/hr

Serve as the face of Alerus, providing exemplary client service, for every client every time ... Previous cash handling and customer service experience strongly preferred. * Passion for service ...

Alerus

Teller (18 Hours)

Grand Forks, ND · On-site

$17 - $18/hr

Serve as the face of Alerus, providing exemplary client service, for every client every time ... Previous cash handling and customer service experience strongly preferred. * Passion for service ...

Alerus

Teller (Full-Time)

Fargo, ND · On-site

$17 - $18/hr

Serve as the face of Alerus, providing exemplary client service, for every client every time ... Previous cash handling and customer service experience strongly preferred. * Passion for service ...

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Alerus Jobs Information

Does Alerus pay people when they’re sick?

Yes. Most people get paid when they’re sick.
80% of people say they would get paid if they were sick but scheduled to work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and October 2025.

How easy is it to take sick days at Alerus?

Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and October 2025.

Is it stressful to work at Alerus?

Most people feel stressed out here.
80% of people say they often feel stressed out at work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and October 2025.

Do people at Alerus recommend working with their team?

Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and October 2025.
What are the most popular jobs at Alerus?
What are the most popular categories at Alerus?
Infographic showing various Customer Service job openings at Alerus in the United States as of June 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% Physical job distribution.
Client Service Center Associate - Retirement and Benefits

Client Service Center Associate - Retirement and Benefits

Alerus

Remote

$21 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Alerus rating

7.4

Company rating: 7.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

95th of 144 rated banks

Job description

Client Service Center Associate - Retirement and Benefits

This is a remote position. Candidates preferred to be residing in the Alerus physical footprint of these markets: Twin Cities area, MN; Grand Forks or Fargo, ND; or Phoenix, AZ. Hours: Monday - Friday 10am - 7pm Central Time.

Description

The Client Service Center Associate is responsible for answering a wide range of incoming calls from retirement plan and health benefit participants. Client Service Associates educate, troubleshoot and address issues, provide support, and offer information as needed to correctly and efficiently respond to caller inquiries. The Client Service Center is intended to be a single point of contact where clients receive support on products offered with Alerus.

What You'll Be Doing:

  • Answer telephone, email and chat inquiries from Alerus retirement and health benefit participants promptly and courteously. Show respect and patience to all participants. Inbound calls will cover a wide range of topics including retirement plan specific provisions, IRS and DOL regulations surrounding retirement and benefits plans, distributions, contributions, investments, balance inquiries, and claim status.
  • Provide professional, accurate, and clear communication.
  • Understand and clearly communicate the inquiry and transactional use of the Alerus websites and mobile apps.
  • Maintain up to date financial services, internal systems and software knowledge (AdminWeb, Salesforce, IBM Notes, and Wex) as it pertains to the job.
  • Understand and communicate the regulations for health savings accounts, flexible spending accounts, and health reimbursement arrangements.
  • Actively maintain knowledge of all Alerus products, services, and processes.
  • Develop and enhance customer relationships by informing customers of Alerus products and services that meet their needs and encourage a financially fit client.
  • Foster a positive work environment and support co-workers in achievement of departmental goals.
  • Meet performance standards such as quality assurance scores, attendance, and productivity. Proactively notify manager if standards are not met.

What You Should Have:

  • 1+ years business experience in employee benefits, customer service, or accounting/bookkeeping preferred.
  • 1+ years experience directly related to financial services preferred.
  • Excellent written/oral communication and organization skills required.
  • Ability to prioritize, be self-motivated, and independently manage multiple concurrent tasks and meet deadlines.
  • Proven ability to adapt to as fast paced, changing environment centered around technology.

What We Bring to the Table:

  • Competitive compensation including base salary, bonus and/or incentive opportunities.
  • Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
  • Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
  • Learning and development resources for personal and professional career development, and advancement opportunities.
  • Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
  • Support for the communities we live in through paid volunteer time and a company donation match opportunity.

Work Environment: Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

Base Pay Range: $21.00 - $22.00 per hour

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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