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46 Albi Customer Service Jobs Hiring Near You

Albi

Escalation Engineer (Ref#IM0426)

Chicago, IL · On-site

Advanced troubleshooting and debugging Software deployment and incident management Customer ... SQL Server (T-SQL, JSON) Experience working with Azure and/or AWS services Experience working with ...

Albi

Escalation Engineer (Ref#IM0426)

Chicago, IL · On-site

Advanced troubleshooting and debugging Software deployment and incident management Customer ... SQL Server (T-SQL, JSON) Experience working with Azure and/or AWS services Experience working with ...

Albi

Escalation Engineer (Ref#IM0426)

Chicago, IL · Hybrid

Advanced troubleshooting and debugging Software deployment and incident management Customer ... SQL Server (T-SQL, JSON) Experience working with Azure and/or AWS services Experience working with ...

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Infographic showing various Customer Service job openings at Albi in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% Physical, and 33% Hybrid job distribution.

Mitigation Technician

Infinity Property Restoration Inc

Fitchburg, MA • On-site

$22 - $30/hr

Full-time

Medical, Dental, PTO

Re-posted 6 days ago

Job description

Infinity Property Restoration is seeking a motivated and experienced Technician / Supervisor to lead restoration projects while actively performing mitigation and restoration services. This position is responsible for overseeing job sites, supervising technicians and subcontractors, ensuring quality workmanship, maintaining safety standards, and delivering exceptional customer service.

The ideal candidate is a hands-on leader who can effectively manage projects from start to finish while maintaining company standards and supporting team development.


Benefits

Hourly Base Salary Based on Experience

Health Insurance

Dental Insurance

Paid Time Off (PTO)


Responsibilities
  • Restoration Services
  • Perform water, fire, mold, storm, and specialty restoration services.
  • Set up and monitor drying equipment.
  • Complete demolition and mitigation activities as required.
  • Conduct moisture readings and document job progress.
  • Ensure proper use and maintenance of company equipment.
  • Project Supervision
  • Manage daily job site operations.
  • Supervise technicians, laborers, and subcontractors.
  • Ensure projects are completed on schedule and within company standards.
  • Communicate project updates to management and office staff.
  • Monitor quality control throughout all phases of the project.
  • Documentation
  • Complete daily job notes and labor logs in company software.
  • Take and upload required job photos.
  • Document equipment usage and job progress.
  • Maintain accurate records of materials and labor utilized.
  • Customer Service
  • Serve as the primary point of contact on assigned projects.
  • Communicate professionally with homeowners, property managers, insurance representatives, and commercial clients.
  • Address customer concerns promptly and professionally.
  • Maintain a positive and professional company image at all times.
  • Safety & Compliance
  • Follow all OSHA and company safety guidelines.
  • Ensure all team members follow safety procedures.
  • Maintain clean, organized, and safe work environments.
  • Participate in ongoing training and certification programs.

Requirements
  • Restoration industry experience preferred.
  • IICRC certifications preferred but not required.
  • Strong leadership and communication skills.
  • Ability to lift 50+ pounds regularly.
  • Ability to work in various environmental conditions.
  • Valid driver's license with a clean driving record.
  • Ability to operate restoration equipment and tools safely.
  • Experience with Encircle, Albi, or similar restoration software is preferred.