60 Air Communities Customer Service Jobs Hiring Near You

Company Description

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.

Job Description

AIR Communities uses industry leading technology for a modern approach to maintenance so our Maintenance Technicians can help as many residents as possible each day. Whether you are turning an apartment to create the perfect move-in experience for new residents or resolving service requests to ensure that our current residents feel at home, every day is filled with new challenges.

You will work at our apartment community, located in Atlanta, GA! 

What We Offer

AIR offers attractive compensation packages that reward hard work and excellent customer service including:

• Base rate - $22.00-$25.00 per hour
• Quarterly Customer Service Satisfaction Bonuses. Technicians who excel at consistently providing positive resident experiences can earn up to $250 per month.
• 50% Rent Discount available at any AIR Community! Option to live onsite with zero commute or at a nearby AIR Community.
• Career Growth Opportunities. AIR prefers to promote our own teammates whenever possible and provides training and development programs to help prepare you for what’s next.
• Additional Benefits listed below.

How We Support You

• Innovative technology helping you prioritize tasks and assist residents efficiently
• Fully stocked and organized shops reducing the time it takes to resolve issues (tools may be available onsite, varies by community)
• Supportive leadership and teammates
• Ascend: AIR’s newest maintenance development program customized to your individual career path to help you realize your potential and achieve your goals.

What You Will Do

• Provide excellent service to residents and assistance to team members.
• Follow AIR’s process for completion of basic apartment turns to make the apartment ready for the next resident’s perfect move-in experience
• With general direction, complete resident requested repairs and routine maintenance (i.e. troubleshoot and repair/replace plumbing, basic electrical components, HVAC equipment, and appliances, etc.)
• May provide functional/technical direction and training to other Maintenance Technicians and support the development of technical skills.
• May assist with managing vendor quality and may perform move-in/move-out inspections.
• Responsibilities vary based on team member skillset and community needs, mechanical systems, and season.

Qualifications

Who You Are

• Detail-oriented problem solver that takes pride in fixing things right the first time
• Dedicated to customer satisfaction in each interaction
• Eager to use technology to assist as many residents as possible each day
• Demonstrates a strong work ethic and thrives in a fast-paced environment
• A reliable team player who contributes to their team’s success

What You Have

• At least 2 years of maintenance experience, preferably in some form of facilities or building environment
• Proficient skills in at least two technical trades (plumbing, electrical, appliance repair, HVAC, carpentry, etc.)
• Ability to work a flexible schedule including evenings, weekends, 7-day work weeks (depending on community needs and seasonality), and on-call shifts (at least one week a month).
• A reliable mode of transportation to respond to emergency service requests while on-call after hours.
• Comfort with physical activity as you must be able and willing to move heavy equipment and machinery.
• Ability to read, write, and speak English.

Additional Information

Benefits

• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 50% rent discount available at any AIR Community (a rental application is required, and certain exclusions apply).
• 401(k) plan with up to 6% employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

What You Need to Know

Application Deadline:  The initial deadline for applications is 08/30/2026.  Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.