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Affinity Development Group
Affinity Development Group

30 Affinity Development Group Customer Service Jobs Hiring Near You

Affinity Development Group

Zone Business Consultant

MI · On-site

$90K/yr

... Affinity Development Group. As the pre-eminent industry leader in providing high quality member ... Experience with a CRM tool * Flexible and adaptable to change as needed * Proficiency in Word ...

Affinity Development Group

Software Engineer

San Diego, CA · On-site

$120K/yr

Unit Testing / Test-Driven Development Experience * Build Automation * Customer Relationship Management(CRM) Software knowledge * Automotive Service Industry domain knowledge * Call Center Operations ...

Affinity Development Group

QA Analyst

San Diego, CA · On-site

$71.50K - $75K/yr

Estimate project effort, schedule and develop tasks according to agreed scope and development ... Knowledge of CRM (Customer Relationship Management) Software preferred * Automotive Service ...

Affinity Development Group

Software Engineer

San Diego, CA · On-site

$120K/yr

Unit Testing / Test-Driven Development Experience * Build Automation * Customer Relationship Management(CRM) Software knowledge * Automotive Service Industry domain knowledge * Call Center Operations ...

Affinity Development Group

WMS Manager

Orlando, FL · On-site +1

Provide superior client service and demonstrate consistent commitment to long term partnership ... Document all warehouse activity in the internal CRM, including contacts, displays, visit ...

Affinity Development Group

QA Analyst

San Diego, CA · On-site

$71.50K - $75K/yr

Estimate project effort, schedule and develop tasks according to agreed scope and development ... Knowledge of CRM (Customer Relationship Management) Software preferred * Automotive Service ...

Affinity Development Group

Sr. Graphic Designer

San Diego, CA · On-site

$69.40K - $95.20K/yr

This position requires strong communication skills (written and verbal) and the ability to work under tight deadlines in the development of campaigns and collateral. This role will work with the ...

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All JobsAffinity Development Group Customer Service Jobs

Affinity Development Group Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

Infographic showing various Customer Service job openings at Affinity Development Group in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 95% Physical, and 5% Remote job distribution.
Zone Business Consultant

Zone Business Consultant

Affinity Development Group

On-site

$90K/yr

Full-time

Posted 23 days ago

Job description

SUMMARY:
The Zone Business Consultant is responsible for assuring dealership performance in the Auto buying program(s) as administered by Affinity Development Group. As the pre-eminent industry leader in providing high quality member generated referrals, we are seeking automotive professionals for areas throughout the United States.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Establish and emphasize member and company specific requirements of participating automotive dealers with respect to pre determined vehicle pricing, program execution and member interaction
  • Institute and continuously reinforce relationship between the company and the participating dealer network
  • Promote the company's expansion of business avenues to increase referrals to the participating dealer network
  • Provide expertise and familiarity to the industry knowledge, direction and trends.
  • Absolute attainment to mutually agreed upon objectives and forecasts
  • Other duties as assigned

Requirements
QUALIFICATIONS AND REQUIREMENTS
  • BA/BS or 7 years automotive sales/marketing experience
  • Automotive experience in F&I or Fixed Operations required
  • Demonstrated negotiation and resolution skills
  • Exceptional communication (verbal, written, presentation)
  • Ability to adjust to a dynamic business environment with multiple simultaneous projects emphasis
  • Willing to work irregular hours
  • Ability to travel up to 50% on a monthly basis
  • Experience with a CRM tool
  • Flexible and adaptable to change as needed
  • Proficiency in Word, Excel and Outlook
  • Ability to work as a part of a team and individually
  • Must be self-motivated and focused
  • Able to accept performance critique and make adjustments in a positive manner
  • Current valid Driver's license with no major violations
  • Must have reliable vehicle to be used for business travel purposes (mileage will be compensated at current IRS rate)

Salary Description
$90,000/year plus bonus

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