Servicing Analyst
Irvine, CA · On-site
Position Summary The Servicing Analyst - Investor Support supports servicing-related investor inquiries and operational issues by investigating loan-level activity, coordinating across teams, and ...
Acralending
14 Acralending Jobs Hiring Near You
Servicing Analyst
Irvine, CA · On-site
Position Summary The Servicing Analyst - Investor Support supports servicing-related investor inquiries and operational issues by investigating loan-level activity, coordinating across teams, and ...
Summary The position is responsible for building relationships with mortgage brokers and bankers, onboarding them as partners, and maintaining an active sales pipeline. The Inside Account Executive ...
Summary The position is responsible for building relationships with mortgage brokers and bankers, onboarding them as partners, and maintaining an active sales pipeline. The Inside Account Executive ...
Servicing Analyst
Irvine, CA · On-site
Position Summary The Servicing Analyst - Investor Support supports servicing-related investor inquiries and operational issues by investigating loan-level activity, coordinating across teams, and ...
Servicing Analyst
Irvine, CA · On-site
Position Summary The Servicing Analyst - Investor Support supports servicing-related investor inquiries and operational issues by investigating loan-level activity, coordinating across teams, and ...
In this role you will be responsible for ensuring the accuracy and completeness of required reporting, remitting, and reconciling for the investors through the use of servicing system, database and ...
In this role you will be responsible for ensuring the accuracy and completeness of required reporting, remitting, and reconciling for the investors through the use of servicing system, database and ...
Summary The position is responsible for building relationships with mortgage brokers and bankers, onboarding them as partners, and maintaining an active sales pipeline. The Inside Account Executive ...
Summary The position is responsible for building relationships with mortgage brokers and bankers, onboarding them as partners, and maintaining an active sales pipeline. The Inside Account Executive ...
Summary This position is responsible for managing a pipeline of loans and train all clients on Acra Lending products and guidelines. Essential Duties and Responsibilities * Develop and maintain ...
Summary This position is responsible for managing a pipeline of loans and train all clients on Acra Lending products and guidelines. Essential Duties and Responsibilities * Develop and maintain ...
In this role you will be responsible for ensuring the accuracy and completeness of required reporting, remitting, and reconciling for the investors through the use of servicing system, database and ...
In this role you will be responsible for ensuring the accuracy and completeness of required reporting, remitting, and reconciling for the investors through the use of servicing system, database and ...
Account Manager
Austin, TX · On-site
This position is responsible for assisting Brokers/AEs through various loan applications and submitting complete and accurate items to the Underwriting and Closing Departments Essential Duties and ...
Account Manager
Austin, TX · On-site
This position is responsible for assisting Brokers/AEs through various loan applications and submitting complete and accurate items to the Underwriting and Closing Departments Essential Duties and ...
Wholesale Account Executive
Seattle, WA · Hybrid
$27K - $200K/mo
The position is responsible for building relationships with mortgage brokers and bankers, onboarding them as partners, and maintaining an active sales pipeline. The Outside Account Executive will ...
Wholesale Account Executive
Seattle, WA · Hybrid
$27K - $200K/mo
The position is responsible for building relationships with mortgage brokers and bankers, onboarding them as partners, and maintaining an active sales pipeline. The Outside Account Executive will ...
Summary This position is responsible for managing a pipeline of loans and train all clients on Acra Lending products and guidelines. Essential Duties and Responsibilities * Develop and maintain ...
Summary This position is responsible for managing a pipeline of loans and train all clients on Acra Lending products and guidelines. Essential Duties and Responsibilities * Develop and maintain ...
Wholesale Account Executive
Clearwater, FL · Hybrid
$27K - $200K/mo
The position is responsible for building relationships with mortgage brokers and bankers, onboarding them as partners, and maintaining an active sales pipeline. The Outside Account Executive will ...
Wholesale Account Executive
Clearwater, FL · Hybrid
$27K - $200K/mo
The position is responsible for building relationships with mortgage brokers and bankers, onboarding them as partners, and maintaining an active sales pipeline. The Outside Account Executive will ...
Correspondent Purchaser
Irvine, CA · On-site
Summary Assist in managing correspondent client ("Seller") relationships, analyze and compile data related to seller loan purchasing transactions with Acra Lending. The Purchaser will be responsible ...
Correspondent Purchaser
Irvine, CA · On-site
Summary Assist in managing correspondent client ("Seller") relationships, analyze and compile data related to seller loan purchasing transactions with Acra Lending. The Purchaser will be responsible ...
Summary Assist in managing correspondent client ("Seller") relationships, analyze and compile data related to seller loan purchasing transactions with Acra Lending. The Purchaser will be responsible ...
Summary Assist in managing correspondent client ("Seller") relationships, analyze and compile data related to seller loan purchasing transactions with Acra Lending. The Purchaser will be responsible ...
This position is responsible for assisting Brokers/AEs through various loan applications and submitting complete and accurate items to the Underwriting and Closing Departments Essential Duties and ...
This position is responsible for assisting Brokers/AEs through various loan applications and submitting complete and accurate items to the Underwriting and Closing Departments Essential Duties and ...
Other
Posted 14 days ago
Job description
Position Summary
The Servicing Analyst – Investor Support supports servicing-related investor inquiries and operational issues by investigating loan-level activity, coordinating across teams, and ensuring data consistency across servicing systems.
This role plays a key part in strengthening servicing governance, reducing operational risk, and supporting scalable processes as portfolio complexity grows.
- Serve as the initial point of intake for servicing-related investor inquiries, researching and responding to loan-level questions related to payment application, transaction history, escrow/advances, remittance activity, and trade/transfer history
- Perform data analysis and reconciliation across subservicer data), internal systems, and investor-facing outputs to identify and investigate discrepancies and support root cause analysis
- Draft responses to investor inquiries and coordinate cross-functionally to ensure timely and accurate resolution
- Partner with internal teams including Servicing, Investor Reporting, Accounting, Capital Markets, IT, and subservicers to investigate issues, track progress, and ensure follow-through
- Support tracking and monitoring of key servicing metrics and performance indicators across subservicers and internal processes
- Analyze data to identify trends, anomalies, and recurring issues impacting servicing performance and data integrity
- Assist in the development and maintenance of reporting and tracking tools to support operational oversight and governance
- Identify gaps in data quality and process consistency and contribute to improving controls, documentation, and standard workflows
- Support the development and documentation of SOPs and standardized processes to enhance operational efficiency and scalability
- Assist with new investor onboarding inquiries, portfolio-specific requests, and ad hoc servicing investigations and projects
Qualifications
- Solid knowledge of mortgage servicing operations, including payment application, amortization schedules, transaction-level activity, purchase advice/schedules, and advances reconciliation
- Exposure to remittance processes and loan trade/purchase lifecycle
- Advanced proficiency in Excel (e.g., data analysis, reconciliations, pivot tables)
- Experience with Servicing systems like MSP, Finastra or Valon.
- Strong analytical and problem-solving skills with the ability to work with large datasets
- Excellent communication and interpersonal skills, with the ability to clearly convey complex servicing and data-related information to investors and internal stakeholders
- Strong customer service mindset with a focus on responsiveness, accuracy, and relationship management
- Experience with SQL or other data query tools is a plus