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Achieve Test Prep

24 Achieve Test Prep Customer Service Jobs Hiring Near You

ACHIEVE TEST PREP

Student Advisor

Newark, NJ · On-site +1

Achieve Test Prep is seeking a compassionate and dependable Student Advisor to join our fully remote Customer Success team. In this role, you'll support U.S.-based students throughout their ...

ACHIEVE TEST PREP

Wastewater Instructor - Remote

Newark, NJ · On-site +1

$16.50 - $19.50/hr

Achieve Test Prep is the nation's largest educational consultant and test prep center specializing in credit-by-examination degree paths, headquartered in Wayne, New Jersey. Achieve supports working ...

ACHIEVE TEST PREP

Appointment Setter - Remote

Newark, NJ · On-site +1

About Achieve Test Prep Achieve Test Prep's mission is to make higher education more accessible and ... to qualify customers and effectively communicate the value of our services. Both inbound and ...

ACHIEVE TEST PREP

Retention Supervisor

Newark, NJ · On-site +1

... will lead Achieve Test Prep's Retention team, responsible for maintaining customer engagement ... service, retention or account management. * Familiarity with KPI driven performance management.

ACHIEVE TEST PREP

Director of Sales - Remote

Newark, NJ · On-site +1

Director of Sales Remote Full-time Flexible Schedule Founded in 2008, Achieve Test Prep empowers working adults to earn their degrees faster through credit-by-examination. As the most prominent ...

ACHIEVE TEST PREP

Lead PMO - Remote

Newark, NJ · On-site +1

About the role Achieve Test Prep is seeking an experienced and Lead PMO to join our team. The successful candidate will be responsible for managing a team of project managers and working closely with ...

ACHIEVE TEST PREP

Project Specialist - Remote

Newark, NJ · On-site +1

We are the nation's largest educational consultant and test prep center specializing in credit-by ... Achieve acts as a counselor, advocate, and partner, helping students achieve their degree in less ...

ACHIEVE TEST PREP

Project Manager - Remote

Newark, NJ · On-site +1

We are the nation's largest educational consultant and test prep center specializing in credit-by ... Achieve acts as a counselor, advocate, and partner, helping students achieve their degree in less ...

ACHIEVE TEST PREP

Basecamp Coach - Remote

Newark, NJ · On-site +1

We are the nation's largest educational consultant and test prep center specializing in credit-by ... Achieve acts as a counselor, advocate, and partner, helping students achieve their degree in less ...

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All JobsAchieve Test Prep Customer Service Jobs

Achieve Test Prep Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular jobs at Achieve Test Prep?
Infographic showing various Customer Service job openings at Achieve Test Prep in the United States as of May 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 100% Remote job distribution.
Customer Growth Specialist - Remote

Customer Growth Specialist - Remote

ACHIEVE TEST PREP

Newark, NJ • On-site, Remote

Full-time

Posted 13 days ago

Job description

Job Description
About the Achieve:
We believe our employees empower our company and drive our success. Achieve Test Prep is the nation's largest educational consultant and test prep center specializing in credit-by-examination degree paths, headquartered in Wayne, New Jersey.
Achieve supports working adults who face barriers to completing their education by acting as a counselor, advocate, and partner-helping them earn college credit faster, with less effort, and at a lower cost through standardized, industry-recognized examinations.
Employee engagement and development are central to our success. As a fully remote organization, Achieve offers flexible work schedules that promote work-life balance while fostering an inclusive, diverse, and equal-opportunity workplace.
NOTICE: It is essential to complete all pre-screeners during the application process. Applications without completed pre-screeners will not be considered.
Role Overview:
Achieve Test Prep is seeking a high-performing Customer Growth Specialist to join our Winback team. This role is focused on re-engaging former students who did not complete their program and guiding them back to completion.
This is not a traditional sales role. You will be working with warm leads individuals who already showed intent but require the right conversation, structure, and solution to return.
If you are confident handling objections, rebuilding trust, and closing revenue opportunities, this role is built for you.
Roles & Responsibilities:
  • Proactively reach out to former students who have withdrawn or become inactive
  • Identify barriers that prevented completion and reposition the program effectively
  • Present tailored solutions, including program re-entry, extensions, and financing options
  • Close re-enrollments and contribute directly to revenue growth targets
  • Maintain accurate records of outreach, outcomes, and pipeline activity
  • Collaborate with Customer Success, Enrollment, and Finance teams to remove friction in the re-enrollment process

Desired Skills and Experience:
  • Proven experience in sales, retention, collections, or account recovery
  • Strong objection-handling and negotiation skills
  • Comfortable having direct, sometimes difficult conversations with customers
  • Results-driven mindset with a focus on closing and revenue impact
  • Ability to work independently in a high-performance environment
  • Experience with CRM systems (Salesforce, Kustomer, or similar) is a plus

What Success Looks Like?
  • Consistent reactivation of inactive or withdrawn customers
  • Strong conversion rates from outreach to re-enrollment
  • Contribution to monthly revenue and customer growth targets
  • High activity levels with effective follow-through

Job Details:
Type: Full-Time
Schedule: 9:00 AM - 5:00 PM EST
Remote: 100% Online

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