ZipRecruiter

Log In

Abacus Service

Abacus Service

60 jobs near Columbus, OH

Abacus Service Corporation

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Job Summary : Abacus Service Corporation is seeking a Help Desk Analyst to provide first level ... for Network interface software, Web technology and relational database as they relate to solving ...

Abacus Service Corporation

QA & Release Lead

Abacus Service Corporation is seeking a QA & Release Lead for the Arizona Department of Revenue ... developers, business analysts, and technical leads to ensure testing activities align with ...

previous pagenext page

Showing results 21-40

Help Desk Analyst

Abacus Service Corporation

San Antonio, TX • On-site

$18.50 - $25.25/hr

Full-time

Re-posted 26 days ago

Job description

Job Summary:
Abacus Service Corporation is seeking a Help Desk Analyst to provide first level problem resolution and support to the SAWS' user community. The role involves troubleshooting, documenting issues, and coordinating repairs while maintaining technical knowledge and effective working relationships.
Responsibilities:
• Provides first level support and follow-up, through the Help Desk, to the SAWS' user community regarding computer operations, hardware components, and software applications on multiple platform environments.
• Interviews user, analyzes user's concern, reviews procedures and actions taken by user, and instructs user to perform diagnostic procedures in order to determine and complete the resolution/escalation of the user's concern.
• Documents user's concerns and associated resolutions through Work Order system.
• Maintains technical knowledge by attending training, workshops, and reviewing publications.
• Coordinates repair of printers, copiers, and laptops by outside venders.
• Troubleshoots, configures, repairs, reimages, and issues laptops.
• Performs remote troubleshooting and installation of software applications.
• Applies procedures for Microsoft Office Professional Software Suite, Microsoft Windows 2000 or later version, Attachmate EXTRA!, Symantec Anti-virus software, Microsoft Exchange e-mail, Kronos time and attendance software, Helpdesk management software, and various mainframe-based software applications.
• Applies procedures for Network interface software, Web technology and relational database as they relate to solving basic connectivity problems.
• Establishes and maintains effective working relationships and public relations.
• Performs other duties as assigned.
Qualifications:
Required:
• High School Diploma or GED.
• Two years' experience performing help desk functions or related work.
• Proficient in word processing, spreadsheets, databases, time and attendance, and presentation software.
• Knowledge of Windows operating systems, networking and database concepts.
• Proficient in customer support skills.
Preferred:
• Associate's Degree or equivalent amount of credits (60 credits or more) in Computer Science or Information System from an institution accredited by a nationally recognized accrediting agency.
• Microsoft Certified Desktop Support Technician or A+ certification.
Company:
Abacus Service Corporation is provides IT solutions for global health care businesses. Founded in 2004, the company is headquartered in Southfield, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Abacus Service logo

About Abacus Service

Sourced by ZipRecruiter

Abacus Service Corporation was founded in Farmington Hills, Michigan and has grown to become a nationwide presence with offices in 16 locations and two international offices. Through our locations, we have been able to offer our clients cost-effective, quality solutions and services regardless of the geographic coverage. We are MBE and WBE certified nationally and uphold our commitment to diversity by adhering to a philosophy of recruiting employees from diverse backgrounds. Our extensive experience, passion to deliver the best in class solutions,education over matter and dedication to customer service has allowed us to become the preferred workforce ally of our clientele. Since our foundation in 2004, Abacus Service Corporation has embraced its core principles of Trust, Transparency, and Tenacity.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Southfield, MI, US

Year founded

2004

Social media

FacebookTwitter

View All Abacus Service Jobs

Apply