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Housekeeping Supervisor/ Operations Lead | The Wayback - A Marriott Tribute Portfolio Property

At The Wayback, the bold, vibrant experience our guests love depends on a property that works flawlessly behind the scenes. As Operations Lead, you are a key member of the operations team - stepping up to coordinate housekeeping, laundry, and maintenance activities, ensuring the property is always clean, well-maintained, and guest-ready. Reporting to the Operations Manager, this is a hands-on role for someone who leads by example, communicates effectively, and takes genuine pride in keeping one of Pigeon Forge's most distinctive hotels running at its best.

What You'll Do

Property Operations & Standards

• Coordinate and complete all cleaning and maintenance activities across the property including routine and deep cleaning of guest rooms, public areas, back of house, and laundry operations
• Ensure the proper appearance of the entire property from the entrance to the roof, including parking lot, walkways, landscaping, service areas, trash areas, and building exteriors
• Open and close rooms as required for maintenance needs
• Be knowledgeable of all room types and supply standards
• Read and stay current on front office communications logs on a daily basis
• Enforce all existing and new policies and procedures with housekeeping, laundry, and maintenance staff
• Monitor the appearance of all housekeeping, laundry, and maintenance staff to ensure compliance with company uniform policy
• Follow all AATMOS Hospitality and Marriott Tribute Portfolio safety, sanitation, and standard operating procedures throughout each shift

Guest Experience & Communication

• Handle guest complaints promptly and professionally, always resolving with care and a commitment to superior service
• Promote goodwill by being courteous, friendly, and helpful to guests, managers, and fellow associates at all times
• Inform the Operations Manager of any unique situations or unusual developments in housekeeping, laundry, or maintenance operations
• Maintain a working knowledge of all hotel operating procedures and the property management system

Team Leadership & Support

• Indirectly supervise and ensure proper completion of all housekeeping, laundry, and maintenance duties on days when the Operations Manager is off
• Delegate responsibilities effectively and follow up to ensure completion and quality standards are met
• Exhibit strong leadership skills with a positive, supportive approach to team development
• Be willing and able to work any shift and fill in when team members are unable to work their scheduled shift