ZenTech Consulting
ZenTech Consulting

21 Zentech Consulting Jobs Hiring Near You

Company Description We delivers world class IT solutions 365/24/7. We're in search of dynamic individuals that are passionate about technology and providing best-in-class customer service. Our ...

The Mortgage Loan Underwriter position is responsible for underwriting Conventional, FHA, and VA loans following established company, agency and investor guidelines. The underwriter evaluates ...

Company Description We delivers world class IT solutions 365/24/7. We're in search of dynamic individuals that are passionate about technology and providing best-in-class customer service. Our ...

Company Description Currently seeking qualified candidates for a full time opportunity as a senior loan processor with our client company. Perform duties of Conventional, USDA, FHA, and VA loan ...

Company Description The Mortgage Loan Underwriter position is responsible for underwriting Conventional, FHA, and VA loans following established company, agency and investor guidelines. The ...

Company Description Our client, one of the top affordable housing lenders and investors nationwide, has a unique opportunity for a FHA MAP Underwriter with a strong focus on affordable transactions ...

IT Manager

Chesterfield, MO ยท On-site

$94K - $115K/yr

Company Description We are currently seeking an experienced IT Manager to manage department staff including hiring, performance management and career development to ensure alignment with defined ...

The Mortgage Loan Underwriter position is responsible for underwriting Conventional, FHA, and VA loans following established company, agency and investor guidelines. The underwriter evaluates ...

Currently seeking qualified candidates for a full time opportunity as a senior loan processor with our client company. Perform duties of Conventional, USDA, FHA, and VA loan processing, closing and ...

Company Description The Mortgage Loan Underwriter position is responsible for underwriting Conventional, FHA, and VA loans following established company, agency and investor guidelines. The ...

IT Manager

Chesterfield, MO ยท On-site

$94K - $115K/yr

Company Description We are currently seeking an experienced IT Manager to manage department staff including hiring, performance management and career development to ensure alignment with defined ...

Currently seeking qualified candidates for a full time opportunity as a senior loan processor with our client company. Perform duties of Conventional, USDA, FHA, and VA loan processing, closing and ...

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ZenTech Consulting Jobs Information

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Infographic showing various job openings at Zentech Consulting in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% Physical, and 50% Hybrid job distribution.
IT Help Desk Analyst

IT Help Desk Analyst

Zentech Consulting

Tempe, AZ โ€ข On-site

Full-time

Posted 26 days ago


Job description

Company Description
We delivers world class IT solutions 365/24/7. We're in search of dynamic individuals that are passionate about technology and providing best-in-class customer service. Our managed services engagements allow our employees to have access to a variety of technologies and environments, broadening your skillset while preparing you for future growth.
We employs nearly 550 people throughout the U.S. The company offers hybrid IT solutions including cloud and hosting solutions, managed services, ERP application management, professional services, IT hardware and top-tier data centers in Arizona, Colorado, Iowa, Minnesota, Oregon and Wisconsin. Our team of technology professionals manage secure, world-class, hybrid IT infrastructures and applications for thousands of businesses around the globe.
Job Description
An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers; this team is the launching point for all customer support communications. Technicians are responsible for receipt, analysis, documentation, escalation, and resolution of customer issues and requests related to services delivered. This team is involved in major incident resolution.
Responsibilities include monitoring and reporting on customer systems and networks using various monitoring tools. A Service Desk Technician also handles operations duties within our datacenter. This individual will also partner closely with our engineer teams to solve technology problems and work to resolution. The candidate will demonstrate excellent communication, troubleshooting, and documentation skills as well as an understanding and application of computer support best practices.
**There are several shifts available in our Scottsdale, Gilbert and Tempe locations including first and third shift options**
Responsibilities
  • Problem solve and deliver solutions to customer issues within SLAs to provide best in class customer service
  • Issue and incident documentation in Cherwell ticketing tool
  • Provide top-notch customer service via phone, email and chat in a service support center
  • Escalate and partner with engineering teams to resolve customer issues
  • Monitor enterprise systems through monitoring software (Nagios and Nimsoft)
  • Account management through Active Directory for customer environments
  • Dynamics AX and Baan ERP support

Qualifications
Required Qualifications
  • 1+ years of IT experience.
  • Must follow the Service Desk attendance guidelines to meet our customers' needs

Qualifications
Other Qualifications
  • Established track record in IT technologies (Unix/Windows Servers, Database, Data Center and Borderless Networking, Client/Server Application Support)
  • Able to produce a high standard deliverable while under time constraint pressure
  • Experience interacting with external customers
  • Excellent customer service skills, interpersonal skills, and telephone etiquette
  • Friendly personality that enjoys assisting customers
  • Good documentation skills and solid written grammar
  • Able to accurately follow written technical work instructions
  • Able to work in a structured environment
  • Strong organization, time management, and prioritizing skills

Additional Information
All your information will be kept confidential according to EEO guidelines.

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About ZenTech Consulting

Sourced by ZipRecruiter

Working with ZenTech Consulting offers potential applicants a unique experience versus a traditional job search. Choosing to begin your job search with ZenTech gives you immediate access to positions at leading companies that partner with us. The opportunity to work with a professional recruiter to identify your strengths, skills and how to apply your prior work experience are some of the immediate benefits to working with us. In addition, your recruiter will share important details about a position and provide interview tips so that you can effectively demonstrate your skills and expertise to hiring managers. By working with ZenTech Consulting, you can also build your network of connections and increase the number and variety of jobs you qualify for. Our service is completely free and you receive the added benefit of working with a recruiter that specializes in your industry. Our recruiters will identify available positions that fit your skills, personality and career goals as well as guide you through the hiring process.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Tampa, FL, US

Year founded

2011

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