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Zendesk Group

60 Zendesk Group Jobs Hiring Near You

Compass

Agent Experience Manager

Danville, VA · On-site

$32 - $34.25/hr

... calls, emails, ZenDesk tickets, and in-person meetings. * Promote the adoption of Compass ... and conducting group training sessions. * Provide essential marketing support by answering ...

Tech Digital Group

Boomi Developer

Seattle, WA · On-site

$57.25 - $76/hr

Experience with MDH to help address some issues with one of our integrations between Zendesk and ServiceNow * Familiar with JSON, XML, CSV, and Database data formats. * Knowledgeable about cloud ...

Mark Morris Dance Group

School Assistant

Brooklyn, NY · On-site

The Mark Morris Dance Group seeks a part-time School Assistant to support the day-to-day operations ... Respond to School voicemail, email inquiries, and Zendesk; route inquiries to other team members ...

NBCUniversal

Assistant, HR Service Center

Universal City, CA · On-site

$40K - $51K/yr

... Group banner, and operate industry-leading theme parks and experiences around the world through ... Communications are primarily conducted via email, leveraging Zendesk, to document solutions and ...

NBCUniversal

Assistant, HR Service Center

Universal City, CA · On-site

$39K - $50K/yr

... Group banner, and operate industry-leading theme parks and experiences around the world through ... Communications are primarily conducted via email, leveraging Zendesk, to document solutions and ...

Addison Group

Customer Service Representative

Tampa, FL · On-site

$17 - $23/hr

Addison Group is partnering with a growing organization seeking a Customer Service Representative ... Experience using CRM platforms such as Salesforce, SAP, Zendesk, or similar systems is preferred.

Compass

Agent Experience Manager

Greenbrae, CA · On-site

$32 - $34.25/hr

... calls, emails, ZenDesk tickets, and in-person meetings. * Promote the adoption of Compass ... and conducting group training sessions. * Provide essential marketing support by answering ...

Addison Group

Customer Service Representative

Tampa, FL · On-site

$17 - $23/hr

Addison Group is partnering with a growing organization seeking a Customer Service Representative ... Experience using CRM platforms such as Salesforce, SAP, Zendesk, or similar systems is preferred.

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IT Technical Support - Sr. Staff (Korean Bilingual Required)

SBT Global, Inc.

Washington, DC • On-site

$5.6K/mo

Contractor

Posted 15 days ago

Job description

Company Description

Contract Period: 1 yr.  

Work Hours: 09:00 AM ~ 18:00 PM

Pay rate: ~$5,650/M DOE

Korean Bilingual Required

Job Description

Overview:
We are seeking a Korean/English bilingual skilled and customer-focused Tier 2 IT Helpdesk Technician with 5+ years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments.

Key Responsibilities:

  • Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments.
  • Troubleshoot and resolve incidents related to Microsoft Active Directory (user accounts, group policies, OUs, permissions, login issues, etc.).
  • Support Office suite (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools.
  • Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution.
  • Perform user onboarding/offboarding and manage access rights through AD and other systems.
  • Provide on-site & off-hour VIP Support for Executives and other urgent cases.
  • Maintain accurate records of issues and resolutions using the service management system (e.g., Zendesk, etc.).
  • Assist with software deployment, patching, and system updates.
  • Identify recurring issues and recommend long-term solutions or process improvements.
  • Ensure compliance with IT security policies and procedures.
Qualifications

Qualifications:

  • Korean Bilingual Required
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 5+ years of hands-on experience in an IT support role in an enterprise environment.
  • Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP).
  • Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications.
  • Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.).
  • Strong problem-solving and communication skills, both written and verbal.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred.
  • VDI support experience is a plus.
  • MacOS support experience is a plus.
  • Working knowledge of ITIL practices is a plus.

Preferred Experience:

  • Experience in IT service desk environments supporting 500+ end users.
  • Exposure to basic scripting (PowerShell) for automation tasks.
  • Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy).
  • Experience with Enterprise Mobility Management (or Mobile Device Management).
  • Experience with WDS (Windows Distribution Services).
  • Experience with disk imaging/cloning tools.
Additional Information

All your information will be kept confidential according to EEO guidelines.

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