Zio Technologies

60 Zio Technologies Jobs Hiring Near You

AI ML Software Engineer

Annapolis, MD · On-site +1

$113K - $136K/yr

ZIO Technologies is a Maryland-based IT services firm supporting federal and state clients through staff augmentation and professional servives engagements. We specialize in Network and Infrastucture ...

Java Developer

Annapolis, MD

$50.50 - $65.25/hr

ZIO Technologies is a Maryland-based IT services firm supporting federal and state clients through staff augmentation and professional servives engagements. We specialize in Network and Infrastucture ...

ZIO is currently seeking qualified candidates for the role of Luxury Residential Technology Specialist. The Luxury Residential Technology Specialist is responsible for performing a variety of client ...

This describes ZIO and the building technologies we deliver. To accomplish this, we all work as a team and everyone is dedicated to quality of the highest level. Every project must be better than the ...

Smart Technology Simplified! This describes ZIO and the building technologies we deliver. To accomplish this, we work as a team, and everyone is dedicated to the highest level of quality. Every ...

Smart Technology Simplified! This describes ZIO and the building technologies we deliver. To accomplish this, we work as a team, and everyone is dedicated to the highest level of quality. Every ...

ZIO is seeking a proactive, detail-oriented Client Relationship Manager to help us manage and grow ... technology. Key Responsibilities * Own and manage qualified leads through the full sales lifecycle ...

... Tech-savvy and resourceful -- someone who is proactive, accountable and resilient above all else! ZIO believes that the key to keeping great talent is treating them well.  We realize it isn't all ...

... technology. We're proud to partner with top-tier platforms like Lutron, Crestron, Q-Sys, Biamp, and others--and we never stop raising the bar. What You'll Be Doing As a Project Manager at ZIO, you ...

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Senior Help Desk Specialist

ZIO Technologies

Baltimore, MD

Other

Posted 9 days ago


Job description

ZIO Technologies is a Maryland-based IT services firm supporting federal and state clients through staff augmentation and professional servives engagements. We specialize in Network and Infrastucture Engineering, Coud, DevOps, Data Solutions, and AI/ML. This role is a client-facing assignment supported and employed by ZIO Technologies.

ZIO is proud to represent the following job opportunity:


ZIO Technologies is an SBA-certified 8(a) and HUBZone, minority-owned small business specializing in cutting-edge IT solutions. We are a cleared company, enabling us to support sensitive and classified projects for Federal agencies. Backed by certified professionals with over two decades of experience, we deliver scalable and secure technology services across Federal, State, and commercial sectors.
We have an immediate need with one of our esteemed state clients for a Senior Help Desk Specialist. This position is on-site in Baltimore Maryland. Local candidates only.

The Senior Help Desk Specialist will:

  • Provide IT software, hardware installation, maintenance, and support services.
  • Resolve software installation issues on desktops, laptops, and mobile devices.
  • Support end users both onsite and remotely.
  • Provide telephone and online troubleshooting.
  • Perform hardware configuration management, testing, upgrades, troubleshooting, and end-user support.
  • Use ticketing systems such as JIRA, ServiceNow, or equivalent to track and resolve issues.
  • Provide desk-side support including troubleshooting and replacing equipment.
  • Apply diagnostic techniques, investigate problems, and recommend solutions.
  • Maintain clear documentation of tickets and resolutions.
  • Assist with inventory management of IT assets.
  • Collect and report statistics on system issues, maintenance calls, and incidents.
  • Provide daily and weekly status reports.
  • Adhere to security, change control, and PMO processes.
  • Work overtime, weekends, holidays, or off-hours as needed.