York Design Group

13 jobs near Columbus, OH

Help lead the evolution of York Wallcoverings' E-commerce strategy across direct-to-consumer and third-party retail channels * Drive significant online revenue growth through improved digital ...

New

Help lead the evolution of York Wallcoverings' E-commerce strategy across direct-to-consumer and third-party retail channels * Drive significant online revenue growth through improved digital ...

New

Maintenance Mechanic

York, PA · On-site

$24.50 - $31.50/hr

Description: JOB SUMMARY This position provides mechanical support for in-house repairs, installation, preventative maintenance, etc. This position works on a 2nd shift schedule, M-T 3:00pm - 1:00am.

New

Description: JOB SUMMARY The Credit & Collections Analyst is responsible for managing assigned customer accounts to ensure timely collection of outstanding balances, reducing credit risk, and ...

Description JOB SUMMARY This position is responsible for installing, maintaining, and repairing a wide range of electrical and mechanical equipment in a wallpaper factory setting. This role requires ...

Warehouse Associate

York, PA · On-site

$15.75 - $18.75/hr

Description JOB SUMMARY This position is for all warehouse activities that include pulling orders with an order picker, loading and unloading trucks, inventory control, packing orders for small ...

Assistant Brand Manager - DIY

York, PA

$40.80K - $50.70K/yr

Description This position will be focused on our DTC brand, WallPops. This highly organized marketer will manage day-to-day marketing coordination across creative, agencies, E-commerce, sales, and ...

Warehouse Associate

York, PA · On-site

$15.75 - $18.75/hr

Description: JOB SUMMARY This position is for all warehouse activities that include pulling orders with an order picker, loading and unloading trucks, inventory control, packing orders for small ...

New

Assistant Brand Manager - DIY

York, PA · On-site

$40.80K - $50.70K/yr

Description: This position will be focused on our DTC brand, WallPops. This highly organized marketer will manage day-to-day marketing coordination across creative, agencies, E-commerce, sales, and ...

Description: JOB SUMMARY This position is responsible for installing, maintaining, and repairing a wide range of electrical and mechanical equipment in a wallpaper factory setting. This role requires ...

Customer Service Representative

York Design Group

Sharon, MA • On-site

$20 - $25/hr

Full-time

Posted 2 days ago


Job description

Description:

This position will be responsible for servicing our Wallcovering Retail accounts and Designer market from within our Sales and Service team by performing order placement, responding to inquiries, and developing relationships with customers to provide superior service and satisfaction of customer needs. If you love engaging with customers, working in a fast-paced environment and want to work in a fashion forward brand, then York Design Group is just the place for you!

PRIMARY DUTIES

  • Handle phone/email inquiries from retailers regarding availability of stock, price, ship dates, expedited delivery and replacement of defective materials and company policies
  • Data Entry of incoming orders received via phone and email
  • Provide updates back to customers/accounts via portals
  • Communicate customer needs through appropriate channels
  • Follow up with customers on special requirements or oversee requests via variety of communication channels.
  • Handle customer inquiries for defective claims and communicate with QC team to resolve and satisfy customers’ expectations.
  • Manage inquiries and questions from sales team and provide accurate information.
  • Strengthen relationships and communications with the goal to add sales volume
Requirements:
  • High school diploma, GED
  • 2+ years’ experience in Sales and Service or Call Center Environment
  • Proficient computer skills with MS Office, with particular focus in Microsoft Excel
  • Possess accuracy, attention to detail, and organizational skills
  • Ability to multi-task and work in a fast-paced, call center environment.
  • Experience with 3rd party customer portals (ecomm) a plus.
  • Great problem-solving aptitude