YES Contracting Services

{"preview":"YES Contracting ServicesIMMEDIATE HIRE \u2014 Office Administrative Assistant(In-Office | Full-Time)YES Contracting Services is seeking a reliable, organized Office Administrative Assistant to be the first point of contact for incoming calls and leads.This role is critical to daily operations and must be filled immediately.Your main responsibility is to answer inbound calls, follow scripted call flows, enter accurate information into our CRM systems, schedule appointments correctly, and set proper expectations for customers while maintaining a tightly run front office.","updated_on":"2026-06-29T17:31:10Z","template":null,"country":"US","company_logo_url":"https:\/\/s3.amazonaws.com\/wh-logos\/1b0fe2f8-04b0-4382-bce1-8f96d57a1854.png","is_resume_required":true,"refreshed_on":"2026-06-29T13:56:11Z","description":"

YES Contracting Services<\/p>

IMMEDIATE HIRE \u2014 Office Administrative Assistant<\/p>

(In-Office | Full-Time)<\/em><\/p>

<\/p>

YES Contracting Services is seeking a reliable, organized Office Administrative Assistant<\/strong> to be the first point of contact<\/strong> for incoming calls and leads.<\/p>

This role is critical to daily operations<\/strong> and must be filled immediately.<\/p>

<\/p>

Your main responsibility is to answer inbound calls, follow scripted call flows, enter accurate information into our CRM systems, schedule appointments correctly,<\/strong> and set proper expectations for customers while maintaining a tightly run front office.<\/p>

<\/p>

<\/p>","title":"Office Administrative Assistant","company_slug":"yes-contracting-services","qualifications":"

• Experience in handling high-volume inbound calls with professionalism and efficiency<\/li>
• Ability to follow structured call scripts and adapt to customer needs while maintaining company standards<\/li>
• Proven track record of accurate data entry in CRM systems like GoHighLevel and Leap<\/li>
• Strong organizational skills to manage and prioritize multiple lead sources effectively<\/li>
• Familiarity with social media platforms for content posting and lead monitoring<\/li>
• Ability to set clear expectations for appointments, inspections, and follow-ups with customers<\/li>
• 2+ years of experience in supporting sales and management teams with administrative tasks and follow-up processes<\/li><\/ul>","responsibilities":"

  Call Handling & Scheduling (Top Priority)<\/strong><\/p>

  • Answer all incoming calls during office hours (8 am\u20135 pm)<\/li>
  • Follow a provided call script<\/strong> (no freelancing)<\/li>
  • Gather required customer information<\/li>
  • Enter all data accurately into GoHighLevel (GHL) and Leap<\/strong><\/li>
  • Schedule appointments<\/li>
  • Set clear expectations for inspections, estimates, and follow-ups<\/li>
  • Route repeat customers<\/strong> to the correct sales rep or department<\/li><\/ul>

    
    <\/p>

    Lead Intake, Routing & Prioritization<\/strong><\/p>

    • Monitor and prioritize incoming leads from:<\/li>
    • Google Guaranteed \/ Google LSA<\/li>
    • Facebook & Social Media posts<\/li>
    • Thumbtack<\/li>
    • Website & other digital sources<\/li>
    • Ensure fast response times<\/strong> across all platforms<\/li>
    • Categorize and disposition leads properly in the CRM<\/li>
    • Issue lead ratings and feedback<\/strong> inside platforms like:<\/li>
    • Flag poor-quality or duplicate leads for leadership review<\/li><\/ul>

      
      <\/p>

      Social Media & Admin Support<\/strong><\/p>

      • Post weekly Facebook & social media content<\/strong> (templates provided)<\/li>
      • Assist with basic administrative tasks as needed<\/li>
      • Support sales and management with organization and follow-up<\/li><\/ul>

        
        <\/p>

        Success Metrics<\/strong><\/p>

        • Calls answered quickly and professionally<\/li>
        • Accurate CRM data entry (no missed fields)<\/li>
        • Appointments are set correctly while setting proper expectations<\/li>
        • Lead sources are properly prioritized and rated<\/li>
        • Minimal scheduling errors or customer confusion<\/li><\/ul>","company_website_url":"https:\/\/www.yescontractingservices.com\/","company_about":"

          YES Contracting Services is a state-licensed, family-owned contractor operating across TN, NC, and VA. We specialize in both residential and Commercial roofing<\/strong> and also provide expert services in siding, gutters, decks, and more. Our mission is simply: deliver top-quality work, support our team, and grow every year, together.<\/p>

          Our company is built on performance, loyalty, and opportunity. We promote from within, celebrate wins, and reward effort.<\/p>

          YES Roofing and Exteriors specializes in high-quality exterior restoration and construction services. We are committed to craftsmanship, professionalism, and delivering exceptional results for our customers. Our team values integrity, accountability, and pride in our jobs.<\/p>","key":"97a0ec51dab5d892","is_closed":false,"remote_type":null,"parent_job_created_dt":"2026-01-21T19:42:49Z","stage":"open","created_on":"2026-01-21T19:42:49Z","canonical_job_url":"office-administrative-assistant-in-johnson-city-tn-us-97a0ec51dab5d892","company_name":"YES Contracting Services","location":"Johnson City, TN, US","compensation":"$16 - $18 hourly"}