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Xterra Health

17 jobs near Columbus, OH

Xterra Health

VA Medical Evidence Consultant

Salem, OH · On-site

Xterra Health is a veteran medical evidence and consulting organization, not a law firm, VSO, or VA-accredited claims agent practice. Our consultants evaluate medical evidence and educate veterans on ...

Xterra Health

VA Medical Evidence Consultant

Salem, OH · On-site

Xterra Health is a veteran medical evidence and consulting organization, not a law firm, VSO, or VA-accredited claims agent practice. Our consultants evaluate medical evidence and educate veterans on ...

Xterra Health

VA Medical Evidence Consultant

Salem, OH · On-site

$90 - $120/hr

Xterra Health is a veteran medical evidence and consulting organization, not a law firm, VSO, or VA-accredited claims agent practice. Our consultants evaluate medical evidence and educate veterans on ...

Xterra Health

DTC ECOMMERCE MANAGER

Austin, TX · Remote

$75K/yr

S.) -- periodic travel to Salem, OH required Compensation: $75,000 - $95,000 / Year POSITION OVERVIEW Xterra Health is a fast-moving, mission-driven organization built to empower veterans through ...

New

Xterra Health

DTC ECOMMERCE MANAGER

Columbus, OH · Remote

S.) periodic travel to Salem, OH required Compensation: $75,000 $95,000 / Year POSITION OVERVIEW Xterra Health is a fast-moving, mission-driven organization built to empower veterans through ...

New

Xterra Health

DTC ECOMMERCE MANAGER

Austin, TX · Remote

S.) periodic travel to Salem, OH required Compensation: $75,000 $95,000 / Year POSITION OVERVIEW Xterra Health is a fast-moving, mission-driven organization built to empower veterans through ...

New

Xterra Health

DTC ECOMMERCE MANAGER

Nashville, TN · Remote

S.) periodic travel to Salem, OH required Compensation: $75,000 $95,000 / Year POSITION OVERVIEW Xterra Health is a fast-moving, mission-driven organization built to empower veterans through ...

New

Xterra Health

DTC ECOMMERCE MANAGER

Columbus, OH · Remote

$75K/yr

S.) -- periodic travel to Salem, OH required Compensation: $75,000 - $95,000 / Year POSITION OVERVIEW Xterra Health is a fast-moving, mission-driven organization built to empower veterans through ...

New

Xterra Health

DTC ECOMMERCE MANAGER

Nashville, TN · Remote

$75K/yr

S.) -- periodic travel to Salem, OH required Compensation: $75,000 - $95,000 / Year POSITION OVERVIEW Xterra Health is a fast-moving, mission-driven organization built to empower veterans through ...

New

Customer Service Representative - Call Center (Veteran Care Liaison)

Xterra Health

Salem, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Salary: $17-$19 HR DOE

Customer Service Representative - Call Center (Veteran Care Liaison) | Xterra Health | Salem, OH (Hybrid)


About Xterra Health

Xterra Health is a veteran-focused healthcare consultation company based in Salem, Ohio. We help veterans navigate the VA disability claims process by connecting them with licensed medical providers who secure the medical evidence required to win their VA claim. Our team is mission-driven, and we're proud to be building a workforce that reflects the population we serve.


The Role

We're hiring a Customer Service Representative to join our call center team as a Veteran Care Liaison. You'll be the first voice a veteran hears when they reach out to us. This role handles inbound calls and customer inquiries, walks veterans through their options, coordinates scheduling with our medical providers, and makes sure no one falls through the cracks. This is a full time, hybrid customer service position based out of our Salem office, with phone and CRM work you can do independently once trained.


What You'll Do

  • Handle inbound calls and customer service inquiries from veterans and their families
  • Assess veteran needs and determine the right path forward
  • Schedule appointments and coordinate with our provider team
  • Document customer interactions accurately in our CRM
  • Conduct follow up outreach and ensure veterans feel supported throughout the process
  • Adhere to internal SOPs and compliance standards


What We're Looking For

  • 1+ years of call center, customer service, or customer facing experience
  • Strong phone etiquette, verbal communication, and active listening skills
  • Comfortable working independently in a remote or hybrid customer service environment
  • A veteran, military spouse, or someone with a personal connection to the military community is strongly preferred
  • Familiarity with the VA claims process, Microsoft Office, GHL, or Monday.com is a plus


Compensation and Benefits

  • Full time | Hybrid customer service role in Salem, Ohio
  • Competitive hourly rate
  • Medical, dental and vision eligible after 30 days
  • Accrual based PTO at 2.5 weeks per year
  • 401(k) with 100% match up to 4%, fully vested after 90 days


To Apply

Submit your resume to hr@xterrahealth.com or apply directly through Indeed. Learn more about what we do at xterrahealth.com.


Xterra Health is committed to building a team that reflects the veteran community we serve.