Xcel Energy Services

Engagement Manager Position Summary

Key enterprise position leading the development, deployment, and maintenance of the One Xcel Energy Way Operating System within assigned business area and support functions. Responsible for coaching others through analyzing, defining, and implementing technical and process solutions.

Essential Responsibilities

• Lead the deployment and maintenance of the Management Requirements and 4 Plays: Visualization, Performance Reviews, Problem-Solving, and Standardization.
• Drive the use of rally rooms and operating boards to standardize work.
• Utilize PDCA/A3 to drive continuous improvement based on business area goals cascaded down through the organization.
• Responsible for providing process expertise and analysis on issues through coaching and facilitation of teams.
• Act as a key liaison between the business area leadership, shared services, and One Way office.
• Communicate and report out on the status of business area improvements.
• Establish effective, collaborative working relationships with front line through senior leadership to maximize project efficiency, responsiveness, and resource allocation.
• Lead business area continuous improvement projects utilizing continuous improvement methodology to deliver substantial improvements in identified areas.
• Support process level metrics and influence accountability across process streams by supporting use of tools such as rally rooms, continuous improvement projects.
• Provide financial management of projects including budgeting, forecasting, actuals tracking, and savings implications.

Minimum Requirements

• Bachelor's degree in business, engineering, information technology, related field, or equivalent combination of education and experience.
• At least 8 years related business/industry experience.
• Experience facilitating or consulting on improvement and transformation initiatives.
• Change management or program/project management experience.
• Must build relationships and communicate effectively with all levels of the organization including executive level leadership, through presentations, coaching, and facilitation of teams.
• Ability to effectively communicate to a variety of audiences and analyze ambiguous/ complex business scenarios.
• Demonstrated ability to lead and influence others.
• Ability to adapt to change quickly and work within a diverse, cross-functional team environment.
• Able to handle complex issues and conflict with a calm demeanor and use facts to support decision-making.
• Knowledge of core business processes/industry trends with ability to interpret and react to ongoing changes.

Preferred Requirements

• Gas and/or Electric Utility Industry experience.
• MBA, Industrial Engineering, or other related certification.
• Business process management skillset including Six Sigma/Continuous Improvement Toolsets, and data management skillsets.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

Non-Bargaining

The anticipated starting base pay for this position is: $97,600.00 to $138,600.00 per year

Benefits

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

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ACCESSIBILITY STATEMENT Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

You. Us. Together. At Xcel Energy, we’re more than an energy company. We’re reinventing how we power communities. Redefining how we care for customers. Reaffirming our commitment to the planet. We’re committed to leading with equity and inclusion. You’re not waiting for change – you’re creating it. You’re driven to protect the environment, support your community, and seek innovation. You want a career that grows with you and an employer who values you. You are reliable, trustworthy and bring integrity to everything you do. We are leading the way in clean energy. We’re using technology and innovation in every facet of our company. We’re providing safe, stable jobs with robust benefits. We keep our customers at the center of all we do. We’re committed to hiring a workforce that reflects the communities we serve. Together, we can provide carbon-free electricity by 2050. Together, we can take care of the environment and our communities. Together, we can create a place where everyone belongs. Together we’re building a better tomorrow.