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Wyyerd Fiber

52 Wyyerd Fiber Jobs Hiring Near You

Wyyerd Fiber

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Direct Sales Specialist

Chula Vista, CA · On-site

$96K - $125K/yr

Wyyerd Fiber offers a Full-time territory sales role ideal for sales specialists or motivated individuals looking to launch their sales career. Wyyerd Fiber offers uncapped commissions, benefits, and ...

Wyyerd Fiber

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Direct Sales Specialist

Chula Vista, CA · On-site

$96K - $125K/yr

Wyyerd Fiber offers a Full-time territory sales role ideal for sales specialists or motivated individuals looking to launch their sales career. Wyyerd Fiber offers uncapped commissions, benefits, and ...

Wyyerd Fiber

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SMB Sales

Chula Vista, CA · On-site

$70K - $96K/yr

Wyyerd Fiber wants to talk to you...we are looking for career motivated and results oriented sales talent. Wyyerd Fiber is looking for sales individuals to drive business internet service sales in ...

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Wyyerd Fiber

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SMB Sales Representative

Surprise, AZ · On-site

$80K - $150K/yr

Wyyerd Fiber, a subsidiary of Wyyerd Group, is seeking a dynamic Direct Sales Person to drive fiber internet service sales. We are looking for someone who is passionate about sales and has experience ...

Wyyerd Fiber

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Assistant Construction Manager

Gilbert, AZ · On-site

Wyyerd Fiber has near-term plans to dramatically accelerate expansion of its FTTH fiber network. The OSP construction team is responsible for working with OSP fiber contractors/cities/municipalities ...

Wyyerd Fiber

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SMB Sales

Chula Vista, CA · On-site

$70K - $96K/yr

Wyyerd Fiber wants to talk to you...we are looking for career motivated and results oriented sales talent. Wyyerd Fiber is looking for sales individuals to drive business internet service sales in ...

New

Wyyerd Fiber

Be Seen First

Assistant Construction Manager

Gilbert, AZ · On-site

Wyyerd Fiber has near-term plans to dramatically accelerate expansion of its FTTH fiber network. The OSP construction team is responsible for working with OSP fiber contractors/cities/municipalities ...

Wyyerd Fiber

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Technical & Activation Representative I

National City, CA · On-site

Wyyerd Fiber offers a full suite of services for residences, businesses, enterprises, carriers and non-profit partners including government and education entities.

Wyyerd Fiber

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SMB Sales Representative

Surprise, AZ · On-site

$80K - $150K/yr

Wyyerd Fiber, a subsidiary of Wyyerd Group, is seeking a dynamic Direct Sales Person to drive fiber internet service sales. We are looking for someone who is passionate about sales and has experience ...

Wyyerd Fiber

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Technical & Activation Representative I

Surprise, AZ · On-site

Wyyerd Fiber offers a full suite of services for residences, businesses, enterprises, carriers and non-profit partners including government and education entities.

New

Wyyerd Fiber

MDU Account Executive

Surprise, AZ · On-site

$80K - $150K/yr

Wyyerd Fiber offers a full suite of services for residences, businesses, enterprises, carriers and non-profit partners including government and education entities.

Wyyerd Fiber

MDU Account Executive

Surprise, AZ · On-site

$80K - $150K/yr

Wyyerd Fiber offers a full suite of services for residences, businesses, enterprises, carriers and non-profit partners including government and education entities.

Wyyerd Fiber

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Technical & Activation Representative I

National City, CA · On-site

Wyyerd Fiber offers a full suite of services for residences, businesses, enterprises, carriers and non-profit partners including government and education entities.

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Wyyerd Fiber Jobs Information

Infographic showing various job openings at Wyyerd Fiber in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Customer Service & Activation Representative

Wyyerd Fiber

Surprise, AZ • On-site

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Overview

Wyyerd Fiber is seeking a Customer Service and Activation Representative (CSAR) to be part of a high-energy, customer-focused team that handles inbound sales, customer support, and service activation for our residential and small business customers. As the first point of contact, the CSAR plays a critical role in delivering an exceptional experience to both prospective and existing customers.

In addition to supporting sales and billing inquiries, this role also includes technical support and troubleshooting responsibilities, specifically for our fiber optic internet and VoIP services. 



Key Responsibilities

  • Deliver exceptional customer service via phone, email, and in person, serving as the front line for all inquiries.
  • Support customers through the activation and provisioning of fiber internet and VoIP phone services.
  • Handle technical troubleshooting for fiber-related connectivity issues, including:\
    • Diagnosing ONT (Optical Network Terminal) and modem/router connectivity problems.
    • Assisting with Wi-Fi performance and configuration (SSID/password, device connectivity).
    • Walking customers through basic hardware resets and physical connection checks.
    • Identifying and escalating advanced network issues to Tier 2 support or field technicians.
  • Ensure first-call resolution by thoroughly addressing both technical and non-technical customer concerns.
  • Process service requests, including moves, adds, changes, and cancellations, using the network management system (e.g., Calix, SMx, etc.).
  • Assist with billing inquiries, payments, and plan adjustments while ensuring account accuracy.
  • Promote and upsell Wyyerd Fiber services by identifying customer needs and recommending appropriate packages.
  • Document customer interactions accurately within CRM and ticketing systems.
  • Maintain up-to-date knowledge of Wyyerd Fiber’s network, services, and troubleshooting protocols.


Qualifications & Experience

  • 2+ years of customer service experience, preferably in a telecom or ISP environment.
  • Strong understanding of home networking setups including Wi-Fi , device connectivity, and speed management.
  • Experience using ticketing systems and customer management platforms.
  • Comfortable with the Google Workspace (Gmail, Docs, Sheets, etc.).
  • Typing speed of 40+ words per minute.
  • High school diploma or equivalent required; additional technical training or certifications are a plus.
  • Strong interpersonal and communication skills.
  • Ability to troubleshoot, think critically, and adapt to dynamic situations.
  • Must enjoy helping people and solving problems in a fast-paced environment.


Preferred Skills (Not Required but a Plus)

  • Experience supporting VoIP phone services.
  • Familiarity with network diagnostic tools (e.g., ping, speed test).
  • Understanding of fiber optic internet, networking concepts, and home networking equipment (ONTs, routers, mesh systems, etc.).

Company Description

Wyyerd Fiber, a subsidiary of Wyyerd Group, is a fiber-to-the-premise internet and related services provider. Put simply, Wyyerd Fiber offers faster, more reliable and higher value internet with symmetrical speeds, no data caps, no contracts and no invoice surprises, and Wyyerd Fiber backs it up with superior, local customer service. Wyyerd Fiber offers a full suite of services for residences, businesses, enterprises, carriers and non-profit partners including government and education entities.