1 Worksource Oregon Job Developer Jobs Hiring Near You

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The Director of IT for a Managed Service Provider (MSP) is responsible for overseeing the performance and direction of IT services across a diverse client base. The Director leads technical teams, drives process, and partners with clients to deliver scalable, secure, and reliable IT services.

Team Management & Technical Oversight:

- Lead and manage the IT Desktop Support team and Systems Engineering staff.

- Oversee daily operations of the service desk, endpoint support, and engineering functions.

- Oversee IT operational budgets, ensuring cost-effective service delivery while maintaining high quality standards.

- Assign priorities, manage workloads, and ensure timely resolution of service requests.

- Provide mentorship, training, and career development opportunities for technical staff.

- Establish and enforce technical standards, processes, and best practices across support and engineering teams.

- Collaborating with team leads to improve service delivery efficiency and escalation workflows.

- Monitor team performance using KPIs, SLAs, and quality metrics, implementing improvements as needed.

- Ensure proper documentation, knowledge management, and cross-team communication.

- Strong presence with proven ability to coach, mentor, and develop high-performing technical teams.

Communication & Client Relationship Management:

- Excellent verbal and written communication skills to engage effectively with clients, executives, and technical staff.

- Skilled at building and maintaining long-term client partnerships.

Strategic Thinking & Problem Solving:

- Align IT services with business objectives and develop proactive solutions in complex environments.

- Demonstrated ability to manage multiple priorities, projects, and client demands in a fast-paced, service-driven environment while maintaining high quality standards.

- Strong understanding of budgeting, cost optimization, and service profitability within an MSP model.

- Work effectively across departments to drive organizational success and client satisfaction.

- Confident decision-maker with the ability to balance risk, cost, and performance considerations in both operational and strategic initiatives.

Sales Partnership & Growth:

- Partner closely with sales to support revenue growth and client acquisition efforts.

- Provide technical expertise during pre-sales engagements, including solution design, scoping, and client presentations.

- Assist in developing service offerings, pricing models, and proposals aligned with client needs and market trends.

- Participate in sales meetings and discovery sessions as a technical and strategic advisor.

- Ensure smooth transition from sales to service delivery through effective onboarding processes.

- Identify upsell and cross-sell opportunities within existing client accounts.

- Support account management efforts to strengthen long-term client relationships and retention.

To apply for this position, please send a resume and cover letter to lanerecruiters@oregon.gov with "JL 4544514 Director of IT" in the subject line.

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