Wood Automotive Group

The Wood Automotive Group, one of Alberta's largest automotive retailers for over 40 years, is excited to offer an opportunity for a Receptionist to join the team at Woodridge Ford Lincoln.

At Wood Automotive Group, we believe our people are our greatest asset. We are committed to providing competitive compensation, professional development opportunities, and rewarding careers that grow alongside our employees.

With eight dealerships, a collision repair centre, and an online pre-owned vehicle sales division, our continued success is driven by the dedication, passion, and talent of our team members. We foster a supportive, collaborative workplace culture where employees are empowered to develop their skills and make meaningful contributions every day.

If you are a friendly, customer-focused professional who enjoys creating exceptional first impressions and thrives in a fast-paced environment, we invite you to join a company that values its people and invests in their success.

About the Role

We are seeking a professional, outgoing, and customer-focused Receptionist to serve as the first point of contact for our guests, customers, and team members. The ideal candidate is friendly, dependable, highly organized, and thrives in a fast-paced environment where exceptional customer service is a priority.

Hours:

• Full-time hours are: Monday - Friday from 8:00am - 4:30pm

As a Receptionist, you will play a key role in creating a positive first impression of our organization by warmly welcoming visitors, assisting with inquiries, and directing guests to the appropriate departments or personnel. You will be responsible for managing a multi-line phone system, answering and routing inbound calls promptly and professionally, and ensuring all interactions reflect the company’s commitment to outstanding customer service.

In addition to front-desk responsibilities, you will maintain accurate customer and visitor records, update profiles and databases, manage visitor logs, and ensure all administrative documentation is completed accurately and efficiently. The successful candidate will demonstrate strong communication skills, attention to detail, and the ability to multitask while maintaining a positive and professional demeanor.

This position requires someone who is proactive, reliable, and comfortable working independently while collaborating with various departments to support daily operations and enhance the overall customer experience.

Key Responsibilities

• Answering and referring inbound telephone calls in a friendly manner, and ensuring the accuracy of profiles and log sheets.

• Greet, welcome, and assist visitors in a friendly and professional manner.

• Answer, screen, and direct incoming telephone calls efficiently and courteously.
• Provide accurate information and direct inquiries to the appropriate team members or departments.
• Maintain visitor logs, customer profiles, and administrative records with a high degree of accuracy.
• Monitor reception and waiting areas to ensure a clean, organized, and welcoming environment.
• Assist with general administrative tasks, including filing, data entry, mail distribution, and document management.
• Support internal teams with scheduling, communication, and other clerical duties as required.
• Uphold company standards for professionalism, confidentiality, and customer service.

This role is ideal for someone who enjoys interacting with people, takes pride in providing exceptional service, and has strong organizational skills that contribute to a positive and efficient workplace.

Some of the Rewards of Joining Our Team

• Employer-matched Pension Plan – helping you invest in your future.
• Corporate membership rates at YMCA and GoodLife Fitness.
• Team social events, employee appreciation initiatives, and exclusive company perks.
• Opportunities for career growth and professional development within one of Alberta’s leading automotive groups.

Our Unique Culture

Are you looking to build a rewarding career while making a positive impact in your community? At Wood Automotive Group, our people are at the heart of everything we do. For more than 40 years, we have been committed to delivering exceptional customer experiences, quality vehicles, and outstanding service throughout Alberta.

Beyond our business, we are passionate about supporting the communities where we live and work. We proudly partner with and support organizations including the SAIT Automotive Business Administration Program, KidSport, the PREP Program, The Salvation Army, the SSUBI ("Hope") Foundation, and the Rogers Charity Classic, among many others. Our commitment to community involvement reflects our belief that success is measured not only by what we achieve as a company, but also by the difference we make in the lives of others.

At Wood Automotive Group, you'll join a team that values integrity, collaboration, continuous learning, and giving back.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.