IT Technical Lead
Baltimore, MD · On-site
Wilson Vet Co. is seeking an IT Technical Lead who is service-oriented and mission-minded. In this role, you will coordinate projects, manage core systems, and provide hands-on support to ensure ...
Wilson Vet
1 job near Columbus, OH
IT Technical Lead
Baltimore, MD · On-site
Wilson Vet Co. is seeking an IT Technical Lead who is service-oriented and mission-minded. In this role, you will coordinate projects, manage core systems, and provide hands-on support to ensure ...
Full-time
Posted yesterday
Job description
Job Summary:
Wilson Vet Co. is seeking an IT Technical Lead who is service-oriented and mission-minded. In this role, you will coordinate projects, manage core systems, and provide hands-on support to ensure reliable technology operation across multiple sites.
Responsibilities:
• Assist with hardware infrastructure management, maintenance, and lifecycle activities in consultation with the IT Director.
• Communicate status updates, timelines, and impacts to staff.
• Maintain up-to-date documentation, procedures, knowledge base, and inventories.
• Proactively inform the IT Director of issues, specifically including systemic, capacity, or recurring operational concerns and MSP SLA performance.
• Provide advanced on-site technical support for escalated issues and during high volume periods or escalate appropriately when necessary.
• Provide hands-on support for remote MSP troubleshooting tasks.
• Provide specialized support. (e.g., fundraiser call-center setup, A/V equipment setup and configuration, two-way radio management and repair.)
• Schedule and participate in on-call rotation, event support, and after-hours support.
• Support onboarding and technical needs of seasonal staff during summer months.
• Assist with event setups, teardowns, and all-hands tasks as needed
• Assist with cabling, installs, and field work.
Qualifications:
Required:
• Agreement with the organizations' Statement of Faith.
• Bachelor’s degree with 1+ year of experience or Associate's degree with 2+ years of hands-on IT support or advanced technical support experience required.
• Understanding of business IT infrastructure, including networking, managed services, and multi-platform OS management.
• Experience interacting with vendors or service providers.
• Demonstrated professionalism, reliability, and leadership potential.
• Strong problem-solving skills with the ability to think analytically and creatively.
• Strong attention to detail, follow-through, and consistent documentation habits.
• Strong interpersonal skills with a customer service mindset and clear communication.
• Ability to manage competing priorities and schedules.
• Vendor and MSP collaboration skills.
• Coachable, adaptable, and able to work effectively within a team structure.
Preferred:
• Relevant certifications preferred, including Cisco, CompTIA, Google, Microsoft.
• Experience leading projects and supporting end-users preferred.
• Experience in nonprofit, broadcast, camp, or education environments a plus.
Company:
We believe poultry and the people who care for them deserve professional services delivered with compassion and common sense. Founded in 2017, the company is headquartered in Indianapolis , Indiana, US, , with a team of 2-10 employees. The company is currently Early Stage.
Wilson Vet Co. is seeking an IT Technical Lead who is service-oriented and mission-minded. In this role, you will coordinate projects, manage core systems, and provide hands-on support to ensure reliable technology operation across multiple sites.
Responsibilities:
• Assist with hardware infrastructure management, maintenance, and lifecycle activities in consultation with the IT Director.
• Communicate status updates, timelines, and impacts to staff.
• Maintain up-to-date documentation, procedures, knowledge base, and inventories.
• Proactively inform the IT Director of issues, specifically including systemic, capacity, or recurring operational concerns and MSP SLA performance.
• Provide advanced on-site technical support for escalated issues and during high volume periods or escalate appropriately when necessary.
• Provide hands-on support for remote MSP troubleshooting tasks.
• Provide specialized support. (e.g., fundraiser call-center setup, A/V equipment setup and configuration, two-way radio management and repair.)
• Schedule and participate in on-call rotation, event support, and after-hours support.
• Support onboarding and technical needs of seasonal staff during summer months.
• Assist with event setups, teardowns, and all-hands tasks as needed
• Assist with cabling, installs, and field work.
Qualifications:
Required:
• Agreement with the organizations' Statement of Faith.
• Bachelor’s degree with 1+ year of experience or Associate's degree with 2+ years of hands-on IT support or advanced technical support experience required.
• Understanding of business IT infrastructure, including networking, managed services, and multi-platform OS management.
• Experience interacting with vendors or service providers.
• Demonstrated professionalism, reliability, and leadership potential.
• Strong problem-solving skills with the ability to think analytically and creatively.
• Strong attention to detail, follow-through, and consistent documentation habits.
• Strong interpersonal skills with a customer service mindset and clear communication.
• Ability to manage competing priorities and schedules.
• Vendor and MSP collaboration skills.
• Coachable, adaptable, and able to work effectively within a team structure.
Preferred:
• Relevant certifications preferred, including Cisco, CompTIA, Google, Microsoft.
• Experience leading projects and supporting end-users preferred.
• Experience in nonprofit, broadcast, camp, or education environments a plus.
Company:
We believe poultry and the people who care for them deserve professional services delivered with compassion and common sense. Founded in 2017, the company is headquartered in Indianapolis , Indiana, US, , with a team of 2-10 employees. The company is currently Early Stage.