Wickes

Are you an experienced Warranty Specialist ready to make a difference?
At Wickes, our purpose is to create an experience beyond the everyday for our colleagues and customers. We're looking for a passionate and methodical Warranty Specialist to join our Installations Central Operations team in Northampton.
If you are a self-starter who thrives on solving problems and delivering excellent customer service, we want to hear from you!
What you'll be doing:

• Owning the Resolution: You will manage customer kitchen and bathroom warranty cases from start to finish, ensuring every issue is resolved to our high standards.
• Investigating & Planning: You'll conduct thorough investigations, liaising with stakeholders to agree on a clear plan of action.
• Delivering Quality: By understanding our workmanship guarantees and product warranties, you'll provide consistent solutions, preventing unnecessary escalations.
• Communicating: Whether by phone or email, you'll keep our customers informed and provide clear updates, always handling difficult conversations with fairness and empathy.
• Coordinating: You'll evaluate the work required and arrange for remedial installers through our corrective action process.

What you'll need:

• Experience: A minimum of 1 year working in a Warranty or Aftersales environment.
• Skills: Excellent organisational skills, strong attention to detail, and a pacey approach to work.
• Customer Focus: You have excellent customer service skills and can influence outcomes while maintaining a friendly and approachable demeanour.
• Expertise: Solid administration experience and confidence in using Google Docs.
• The Wickes Spirit: You are a fantastic communicator, a tenacious self-starter, and you take pride in protecting both the business and the customer.
• Location: This role is based at our Distribution centre in Northampton and requires on site working 3 days a week.

What can we offer you?
You'll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We also have an early careers network to support you if you're in your first few years of your career.
We'll also equip you with a benefits package that includes:

• Competitive bonus
• Save-as-you-earn scheme
• Private Medical and Life Assurance
• Enhanced contributory pension scheme
• Colleague discount
• Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we're proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
By giving you the support you need to do well at work, and the flexibility to make life work for you. We are giving you a career that doesn't put your life on hold. Where you can be yourself, do your best work, and make a positive difference every day.
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues. But it is our culture that is considered our best kept secret; it's a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we'll make you feel right at home.
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do.
We're a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.