VP, Client Services
Schaumburg, IL · On-site
The VP, Client Services is accountable for the overall client experience across Wheels' portfolio, ensuring delivery of a consistent, high-quality, and scalable service model that supports client ...
50 Wheels Jobs Hiring Near You
VP, Client Services
Schaumburg, IL · On-site
The VP, Client Services is accountable for the overall client experience across Wheels' portfolio, ensuring delivery of a consistent, high-quality, and scalable service model that supports client ...
Wheels believes that happy and engaged employees are the core driver of customer satisfaction, and it will be the objective of the Director of Client Services to execute along this belief. The ...
Wheels believes that happy and engaged employees are the core driver of customer satisfaction, and it will be the objective of the Director of Client Services to execute along this belief. The ...
VP, Client Services
Schaumburg, IL · On-site
$136K - $174.30K/yr
The VP, Client Services is accountable for the overall client experience across Wheels' portfolio, ensuring delivery of a consistent, high-quality, and scalable service model that supports client ...
VP, Client Services
Schaumburg, IL · On-site
$136K - $174.30K/yr
The VP, Client Services is accountable for the overall client experience across Wheels' portfolio, ensuring delivery of a consistent, high-quality, and scalable service model that supports client ...
The VP, Client Services is accountable for the overall client experience across Wheels' portfolio, ensuring delivery of a consistent, highquality, and scalable service model that supports client ...
The VP, Client Services is accountable for the overall client experience across Wheels' portfolio, ensuring delivery of a consistent, highquality, and scalable service model that supports client ...
Truck Renewal Specialist
Alpharetta, GA · On-site
Ability to work in a team environment CORE VALUES At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and ...
Truck Renewal Specialist
Alpharetta, GA · On-site
Ability to work in a team environment CORE VALUES At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and ...
Customer Support Specialist
Schaumburg, IL · On-site
$17.75 - $23.75/hr
JOB OVERVIEW At Wheels, we're moving businesses forward by delivering mobility experiences our customers love powered by passionate people who bring creative solutions to life. As a Customer Support ...
Customer Support Specialist
Schaumburg, IL · On-site
$17.75 - $23.75/hr
JOB OVERVIEW At Wheels, we're moving businesses forward by delivering mobility experiences our customers love powered by passionate people who bring creative solutions to life. As a Customer Support ...
Reconcile discrepancies using data acquired from Wheels' databases and from vendor reports. * Implore best method possible to keep vehicle legal for client use. * Contact driver or client when ...
Reconcile discrepancies using data acquired from Wheels' databases and from vendor reports. * Implore best method possible to keep vehicle legal for client use. * Contact driver or client when ...
Senior Credit Analyst
Schaumburg, IL · On-site
CORE VALUES At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values ...
Senior Credit Analyst
Schaumburg, IL · On-site
CORE VALUES At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values ...
Wheels believes that happy and engaged employees are the core driver of customer satisfaction, and it will be the objective of the Director of Client Services to execute along this belief. The ...
Wheels believes that happy and engaged employees are the core driver of customer satisfaction, and it will be the objective of the Director of Client Services to execute along this belief. The ...
Compliance Specialist II
Schaumburg, IL · On-site
$40.50K - $56.70K/yr
Understand Wheels commitment to responsiveness and quality and conduct all business actions under these expectations. KEY RESPONSIBILITIES: * Understand how your daily work efforts contribute to the ...
Compliance Specialist II
Schaumburg, IL · On-site
$40.50K - $56.70K/yr
Understand Wheels commitment to responsiveness and quality and conduct all business actions under these expectations. KEY RESPONSIBILITIES: * Understand how your daily work efforts contribute to the ...
Wheels believes that happy and engaged employees are the core driver of customer satisfaction, and it will be theobjectiveof the Director of Client Services toexecute alongthis belief. The Director ...
Wheels believes that happy and engaged employees are the core driver of customer satisfaction, and it will be theobjectiveof the Director of Client Services toexecute alongthis belief. The Director ...
This role will serve as the primary liaison between Wheels and our Canadian vendor base, including licensing and compliance offices, dealerships, repair shops, and other third-party service providers ...
This role will serve as the primary liaison between Wheels and our Canadian vendor base, including licensing and compliance offices, dealerships, repair shops, and other third-party service providers ...
Customer Support Specialist, CA
Mississauga, ON · Hybrid
CA$52.50K - CA$73.50K/yr
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender ...
Customer Support Specialist, CA
Mississauga, ON · Hybrid
CA$52.50K - CA$73.50K/yr
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender ...
Develop and place paid media that effectively communicates the value of Wheels. * Social Media Strategy & Execution: * Develop and maintain the social media strategy and maintain the calendar.
Develop and place paid media that effectively communicates the value of Wheels. * Social Media Strategy & Execution: * Develop and maintain the social media strategy and maintain the calendar.
JOB OVERVIEW The Director of Corporate Communications is responsible for leading the development and execution of Wheels' corporate communications strategy. This role oversees the creation, alignment ...
JOB OVERVIEW The Director of Corporate Communications is responsible for leading the development and execution of Wheels' corporate communications strategy. This role oversees the creation, alignment ...
CULTURAL ATTRIBUTES At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors: * Discipline Drives Quality - Plan the Trip: Think proactively, hold ...
CULTURAL ATTRIBUTES At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors: * Discipline Drives Quality - Plan the Trip: Think proactively, hold ...
Credit Analyst
Alpharetta, GA · On-site
Salesforce experience is a plus CORE VALUES At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation ...
Credit Analyst
Alpharetta, GA · On-site
Salesforce experience is a plus CORE VALUES At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation ...
Senior Tax Accountant
Schaumburg, IL · Hybrid
$80.50K - $103.10K/yr
CULTURAL ATTRIBUTES At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors: * Discipline Drives Quality - Plan the Trip: Think proactively, hold ...
Senior Tax Accountant
Schaumburg, IL · Hybrid
$80.50K - $103.10K/yr
CULTURAL ATTRIBUTES At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors: * Discipline Drives Quality - Plan the Trip: Think proactively, hold ...
JOB OVERVIEW The Director of Corporate Communications is responsible for leading the development and execution of Wheels' corporate communications strategy. This role oversees the creation, alignment ...
JOB OVERVIEW The Director of Corporate Communications is responsible for leading the development and execution of Wheels' corporate communications strategy. This role oversees the creation, alignment ...
CORE VALUES At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values ...
CORE VALUES At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values ...
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Full-time
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Job description
Job Description:
The VP, Client Services is accountable for the overall client experience across Wheels' portfolio, ensuring delivery of a consistent, high-quality, and scalable service model that supports client retention, growth, and satisfaction. This role leads the Client Services organization, including account management and support teams, and serves as a senior leader in shaping how Wheels delivers value to clients across the full lifecycle.
This role partners closely with Commercial, Operations, Product, Finance, Analytics, and Technology teams to align service delivery with client expectations, contractual commitments, and Wheels' growth strategy. The VP, Client Services is responsible for evolving service models, improving operational execution, and ensuring teams are equipped with the right talent, tools, processes, and insights to support clients effectively.
Success in this role is measured by client outcomes, including Net Promoter Score, retention, service performance, and employee engagement. The VP, Client Services is expected to drive a culture of accountability, continuous improvement, and client-first decision making.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
LEADERSHIP RESPONSIBILITIES
COMPETENCIES - SKILLS
EDUCATION AND EXPERIENCE
CORE VALUES
At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.
CULTURAL ATTRIBUTES
At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:
JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT
Work Environment: This position is in Georgia or Illinois and operates in a professional office environment.
Positions Type/Standard Schedule: This is a full-time position, Monday through Friday.
Travel: Occasional travel (less than 10%) is expected for this position to visit with client.
Physical Demands: While performing the duties of this job, the employee must regularly talk and hear.
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Benefits
Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.
Pay Range:
$209,000-$292,500
The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
The VP, Client Services is accountable for the overall client experience across Wheels' portfolio, ensuring delivery of a consistent, high-quality, and scalable service model that supports client retention, growth, and satisfaction. This role leads the Client Services organization, including account management and support teams, and serves as a senior leader in shaping how Wheels delivers value to clients across the full lifecycle.
This role partners closely with Commercial, Operations, Product, Finance, Analytics, and Technology teams to align service delivery with client expectations, contractual commitments, and Wheels' growth strategy. The VP, Client Services is responsible for evolving service models, improving operational execution, and ensuring teams are equipped with the right talent, tools, processes, and insights to support clients effectively.
Success in this role is measured by client outcomes, including Net Promoter Score, retention, service performance, and employee engagement. The VP, Client Services is expected to drive a culture of accountability, continuous improvement, and client-first decision making.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
- CLIENT EXPERIENCE & SERVICE STRATEGY:
- Own the end-to-end client services strategy and execution across the Wheels portfolio
- Define, evolve, and operationalize service models that align to client segment, complexity, and value
- Ensure consistent, high-quality service delivery throughout onboarding, steady-state support, and change events
- Act as an escalation point for complex client issues, ensuring timely resolution and clear communication
- Partner with Commercial leadership on client strategy, renewals, expansion opportunities, and retention risk mitigation
- Represent Client Services in key client meetings, executive briefings, and strategic conversations as required
- CROSS FUNCTIONAL PARTNERSHIP
- Partner with Operations, Product, Technology, Analytics, and Finance to align service delivery with operational capabilities and roadmap priorities
- Ensure client feedback and performance insights are translated into actionable improvements across teams
- Collaborate with Sales and Growth teams to support due diligence, onboarding readiness, and post-sale execution
- Drive clarity on roles, handoffs, and accountability across Commercial and Client Services teams
- PERFORMANCE MANAGEMENT & OPERATIONAL EXCELLENCE:
- Establish and monitor clear service performance metrics, including NPS, retention, client health, and operational KPIs
- Lead operating rhythms to review performance, risks, and improvement initiatives
- Drive process simplification, scalability, and consistency through adoption of best practices and technology
- Ensure accurate forecasting of capacity and demand in alignment with business growth
- LEADERSHIP & TALENT DEVELOPMENT
- Build, lead, and develop a strong Client Services leadership team capable of executing today and scaling for the future
- Create a culture of ownership, accountability, collaboration, and continuous improvement
- Oversee talent planning, hiring, development, and succession for Client Services
- Ensure team members have the skills, training, and tools needed to deliver excellent client outcomes
- Foster employee engagement and retention through clear expectations, development opportunities, and recognition
LEADERSHIP RESPONSIBILITIES
- Set a clear vision for Client Services aligned to Wheels' growth and client strategy
- Lead through change with transparency, structure, and focus on client impact
- Promote data-driven decision making and disciplined execution
- Champion a client-first mindset while balancing scalability, efficiency, and commercial outcomes
- Serve as a role model for Wheels' values and leadership behaviors
- Set a clear vision for Client Services aligned to Wheels' growth and client strategy
- Lead through change with transparency, structure, and focus on client impact
- Promote data-driven decision making and disciplined execution
COMPETENCIES - SKILLS
- Proven senior leadership experience in a complex, B2B service environment
- Strong track record of leading large, distributed teams through growth and transformation
- Demonstrated ability to improve client satisfaction, retention, and operational performance
- Strong cross-functional leadership and stakeholder management skills
- Comfortable operating at both strategic and execution levels
- Analytical, action-oriented, and accountable leader
- Proven senior leadership experience in a complex, B2B service environment
EDUCATION AND EXPERIENCE
- Bachelor's degree required, advanced degree preferred
- Minimum of 20 years of business and leadership experience
- Minimum of 5 years' experience working in a service industry with extensive experience managing staff in a full service, outsourcing environment providing support at the B2B client level
- Strong relationship management experience with strong proactive transaction execution is a must.
- Proven people leadership experience and the ability to build and manage a team of service professionals.
CORE VALUES
At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.
- Integrity - Always act with integrity and honesty.
- One Team - Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
- Innovation - Drive continuous improvement, spark creativity and embrace next generation thinking.
- Customer Success - Ensure that customer and driver success is at the heart of everything we do.
CULTURAL ATTRIBUTES
At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:
- Discipline Drives Quality - Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
- Intellectually Curious - Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
- Commit and Deliver - Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
- Relationships Matter - Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.
JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT
Work Environment: This position is in Georgia or Illinois and operates in a professional office environment.
Positions Type/Standard Schedule: This is a full-time position, Monday through Friday.
Travel: Occasional travel (less than 10%) is expected for this position to visit with client.
Physical Demands: While performing the duties of this job, the employee must regularly talk and hear.
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Benefits
Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.
Pay Range:
$209,000-$292,500
The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.