WHEEL WIZARD

Summary

The Marketing & Office Coordinator manages the company's digital presence, owns the customer journey from first inquiry through invoicing, supports basic bookkeeping and HR functions, and keeps day-to-day office operations running smoothly. This is a broad, hands-on role blending content creation, paid advertising, and website management with sales support, customer communication, front-desk reception, revenue tracking, and light administrative work. It suits someone highly organized and self-directed who is comfortable switching between creative, technical, client-facing, and administrative work. This position offers a 5% commission on all jobs booked by the Marketing & Office Coordinator.

Key Responsibilities

Marketing & Content

• Plan and publish social media content approximately three times per week across the company's platforms
• Film video and capture photography for use in marketing and social content
• Create, manage, and optimize Google Ads campaigns
• Create and manage Meta (Facebook / Instagram) ad campaigns
• Send bi-weekly marketing texts to previous customers via a dedicated contact list in the CRM (GoHighLevel)
• Maintain and update the company website (Squarespace), including content, images, and page edits

Customer Relations & Front Desk

• Greet customers on arrival and manage the check-in process
• Respond to all customer and wholesale inquiries across channels, including the company's Google Voice line, email, and Facebook / Instagram messages
• Conduct timely follow-ups with prospective and existing customers to move leads forward and maintain relationships

Sales Support & Lead Management

• Enter and maintain all leads in the CRM (GoHighLevel)
• Track lead-source acquisition and reporting through a dedicated spreadsheet
• Prepare and provide estimates and quotes for retail and wholesale work
• Schedule appointments, jobs, and personnel as needed

Billing, Bookkeeping & Revenue Tracking

• Generate and send invoices for completed retail and wholesale work
• Prepare and manage accounts payable statements
• Track daily earnings in a dedicated spreadsheet to monitor progress toward monthly revenue goals

Administration & HR Support

• Onboard new employees, including setup in QuickBooks and Google Workspace
• Provide occasional administrative and HR support as needed
• Maintain a clean, tidy, and organized office and reception area

Qualifications

Required

• Working knowledge of Google Ads and Meta Ads Manager
• Familiarity with Squarespace or similar website platforms
• Experience with CRM systems (GoHighLevel a plus) and comfort managing data in spreadsheets
• Strong written and in-person communication and customer-service skills
• Highly organized with the ability to manage multiple responsibilities independently

Preferred (Nice to Have)

• Experience with social media management and content creation, including basic photography / videography
• Basic bookkeeping or accounts payable experience; familiarity with QuickBooks
• Experience with Google Workspace administration