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Wex Health

60 Wex Health Jobs Hiring Near You

WEX

Customer Service Specialist

$17.50 - $23/hr

WEX Health (Benefits): Supporting participants with HSA, FSA, HRA, and Medicare Advantage products. * WEX Health (COBRA): Supporting participants transitioning to COBRA healthcare coverage. * WEX ...

eNett

Customer Service Specialist

$17.50 - $23/hr

WEX Health (Benefits): Supporting participants with HSA, FSA, HRA, and Medicare Advantage products. * WEX Health (COBRA): Supporting participants transitioning to COBRA healthcare coverage. * WEX ...

WEX

Product Manager (Healthcare Payments & HSA/FSA)

This role is responsible for driving the delivery and continuous improvement of WEX's payment ... They bring domain fluency in healthcare payments and fintech, use AI-enabled workflows as a default ...

WEX

Senior Software Engineer

$125K - $165K/yr

Will demonstrate ability to take technically complex features and strategically break them down into understandable, workable units for WEX Health teams. What you will do Team Collaboration * Support ...

Career Site

Processing Analyst II

Fargo, ND · On-site

Review and research processing errors, identify resolution and coordinate resolution with WEX Health. * Research, reconcile and correct balancing discrepancies between investment recordkeeping and ...

WEX

Sr Manager, Identity Operations & Engineering

Boston, MA · On-site

$75K - $102K/yr

WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan ...

WEX

Sr Manager, Identity Operations & Engineering

Chicago, IL · On-site

$71K - $96K/yr

WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan ...

WEX

Sr Manager, Identity Operations & Engineering

Seattle, WA · On-site

$79K - $107K/yr

WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan ...

WEX

SRE Architect, AI-Powered Reliability

Dallas, TX · On-site

$56.50 - $75/hr

About the Team & Role WEX operates across multiple lines of business, Mobility, Benefits, and ... Drive instrumentation practices that give engineering teams genuine insight into the health of high ...

WEX

Sr Manager, Identity Operations & Engineering

$71K - $96K/yr

WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan ...

New

WEX

SRE Architect, AI-Powered Reliability

Boston, MA · On-site

$62 - $82.25/hr

About the Team & Role WEX operates across multiple lines of business, Mobility, Benefits, and ... Drive instrumentation practices that give engineering teams genuine insight into the health of high ...

WEX

SRE Architect, AI-Powered Reliability

Chicago, IL · On-site

$58.75 - $78/hr

About the Team & Role WEX operates across multiple lines of business, Mobility, Benefits, and ... Drive instrumentation practices that give engineering teams genuine insight into the health of high ...

WEX

Senior Telematics Inside Sales Representative

$25.30 - $32.10/hr

WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan ...

WEX

Sr Manager, Identity Operations & Engineering

Dallas, TX · On-site

$68K - $93K/yr

WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan ...

WEX

Intern - IT Undergraduate Student

$27 - $35/hr

Powered by 7,200+ professionals across 16 countries, WEX supports more than 20 million SaaS accounts, 8 million Health Savings Accounts, and 19+ million vehicles worldwide. The WEX Summer Internship ...

WEX

SRE Architect, AI-Powered Reliability

Seattle, WA · On-site

$64.75 - $86.25/hr

About the Team & Role WEX operates across multiple lines of business, Mobility, Benefits, and ... Drive instrumentation practices that give engineering teams genuine insight into the health of high ...

WEX

Senior Software Engineer, Corporate Payments

$121K - $145K/yr

WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan ...

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All JobsWex Health Jobs

Customer Service Specialist

WEX

Remote

$17.50 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

WEX Inc. rating

7.3

Company rating: 7.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

13th of 21 rated payment service providers

Job description

About the team/role:

Working in a lively and fast-paced call center environment, the Customer Service Specialist, is the primary point of contact for WEX customers. This role is responsible for answering inbound inquiries regarding account maintenance, billing, and technical support through multiple channels, including phone and email.

You will be assigned to support one of the following call centers based on business needs:

  • WEX Health (Benefits): Supporting participants with HSA, FSA, HRA, and Medicare Advantage products.

  • WEX Health (COBRA): Supporting participants transitioning to COBRA healthcare coverage.

  • WEX Health (Benefits Administration): Provide comprehensive support to participants during annual benefits enrollment and throughout the year supporting questions regarding enrolled benefits.

  • WEX Mobility (Fleet & OTR): Supporting fleet customers, drivers, and merchants with fuel card authorizations and account management.

How you'll make an impact:

  • Customer Engagement: Answer inbound calls and respond to emails with a professional attitude, adapting communication style to individual customer's personality and situation.

  • Problem Resolution: Act as a single point of contact for problem-solving, including billing questions, payments, and account maintenance.

  • Technical Support: Troubleshoot and guide customers through WEX online platforms and mobile applications.

  • System Navigation: Effectively multi-task by utilizing multiple different systems simultaneously to provide the fastest resolution.

  • Security & Compliance: Maintain strict adherence to corporate security measures, company policies, and (for Health/Cobra roles) HIPAA guidelines.

  • Documentation: Maintain accurate, detailed records of all interactions within the CRM (Salesforce).

Experience you'll bring

  • Education: High School Diploma or GED.

  • Technical Skills: Solid computer and keyboarding skills; proficiency with Google Suite or Microsoft Office.

  • Availability: Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime.

  • Background: Must successfully pass a background check.

  • Remote Work Requirements: This is a work from home position requiring a professional, private, and quiet workspace free from distractions to ensure customer privacy and data security. Candidates must have access to a reliable, high-speed internet connection capable of supporting multi-system navigation and VoIP calling.

Knowledge, Skills, and Abilities

  • Positive, professional attitude and excellent phone etiquette.

  • Ability to learn and master new, complex systems quickly.

  • Strong verbal and written communication skills.

  • Demonstrated ability to handle multiple tasks in a goal-oriented, fast-paced environment.

  • A history of working successfully in a collaborative team environment.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

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