Weber Food Technology

Field Service Technician
Location: Kansas City Metro/ Extensive Travel
Department:Field Service
Employment Type: Full-Time | Non-Exempt
Ready to take your technical skills on the road?
At Weber, we don't just service equipment - we help feed the world safely, precisely, and consistently. Our Field Service Technicians are the face of our brand, trusted by customers to keep production moving and deliver the Perfect Portion every time. If you love hands-on troubleshooting, thrive in fast-paced environments, and enjoy working directly with customers, this role was built for you.
JOB RESPONSIBILITIES
What You'll Do
As a Field Service Technician, you'll play a critical role in supporting Weber customers across North America and beyond.
You will:
Troubleshoot, repair, and service Weber equipment on-site
⚙ Install new solutions and ensure full functionality per specifications
Diagnose mechanical, electrical, pneumatic, and operational issues
Serve as the communication link between customers and Weber teams
Document service work accurately in Salesforce within 24 hours
Travel extensively to customer sites (including Germany as needed)
Communicate job status and updates with service leadership
Recommend future parts and service solutions to customers
Ensure customers understand equipment operation and safety before departure
Provide various customer training requirements as needed
Every service call is an opportunity to strengthen relationships and reinforce Weber's reputation for excellence.
QUALIFICATIONS
EducationandExperience
Associate degree or technical school diploma in electrical, mechanical maintenance, or related field
3+ years of field service, packaging, or industrial maintenance experience, 5+ years preferred
Equivalent education and experience considered
Travel Requirements
Extensive travel required based on customer needs
Flexible schedule including nights or weekends when necessary
Must have a valid and unrestricted driver's license. Real ID-compliant drivers license or other TSA approved alternative form of identification required for travel
Valid passport or ability to obtain one
Skills & Competencies:
Technical Skills
Strong mechanical aptitude
Electrical, pneumatic, and machine shop experience
Ability to troubleshoot mechanical, electronic, and operational systems
Preventative maintenance and problem-solving mindset
Professional Skills
Excellent customer service and communication abilities
Comfortable working independently with minimal supervision
Ability to stay calm and professional in high-pressure environments
Strong documentation and organizational skills
Proficiency in Microsoft Office; Salesforce, and Concur experience is a plus
Maintain a business casual attire within the Weber Uniform Policy
Working knowledge of managing expenses and expense reporting
Why Weber?
At Weber, our people are our competitive advantage. We offer:
A strong service-driven culture
Opportunities to work with advanced food-processing technology
High-impact customer-facing work
A supportive team that values collaboration and communication
The chance to be part of something bigger- helping customers deliver safe, consistent food every day
Comprehensive medical, dental, and vision insurance with 100% employer-paid premiums.
Annual funding of your HSA (Health Savings Account) - $2.5K for individual, $5K for family
401(k) plan with 6% company match, vested day 1
Many other industry leading benefits to support the wellbeing for you and your family
Our Promise
We believe in teamwork, respect, accountability, and continuous improvement. Every technician plays a role in delivering what matters most - precision, performance, and the Perfect Portion.
Ready to build solutions, solve problems, and make an impact?
Apply today and join Weber's Field Service team!