Waukesha

Position Title

Automotive Store Manager

Employment Type

Full-Time

Job Summary

We are seeking a driven and experienced Automotive Store Manager to lead one of our service centers. This role is ideal for someone with strong leadership skills, a customer-first mindset, and a deep understanding of automotive repair operations. The Store Manager is responsible for overseeing day-to-day operations, managing staff, ensuring customer satisfaction, and driving sales and profitability.

Key Responsibilities

• Lead and manage all aspects of daily shop operations including workflow, scheduling, and customer service.
• Hire, train, and develop service advisors and technicians to build a strong, performance-driven team.
• Monitor shop productivity, quality control, and timely completion of repair work.
• Maintain high levels of customer satisfaction through clear communication, accurate estimates, and timely updates.
• Manage inventory, parts ordering, and vendor relationships.
• Ensure compliance with company policies, safety procedures, and labor regulations.
• Drive sales growth and profitability through effective service offerings, upsells, and customer retention strategies.

Requirements

• 3+ years of experience managing an automotive repair facility or related retail/service business.
• Proven leadership skills with a track record of team development and operational success.
• Strong automotive knowledge and the ability to explain technical issues in simple terms.
• Solid understanding of sales processes and P&L management.
• Familiarity with shop management systems and POS software.
• Valid driver’s license and clean driving record.

Preferred Qualifications

• ASE Certification or technical background a plus.
• Experience working with brands such as Firestone, Goodyear, Midas, or similar multi-bay shops.

Benefits

• Competitive base salary with performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Employee discount programs.
• Ongoing training and career advancement opportunities.

Compensation

Competitive salary