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JOB TITLE: 911 Director
DEPARTMENT: Public Safety Communications Center, Ware County
JOB SUMMARY: This position is responsible for planning, directing and supervising the overall operation of the 911-E emergency dispatch system for the county.
MAJOR DUTIES:
• Plans, directs and organizes the work of the 911-E emergency dispatch system,
which serves county public safety agencies.
• Plans, organizes and supervises the maintenance and operation of the
communication system.
• Coordinates public safety activities with those of telephone service providers,
surrounding communities, and state agencies.
• Plans for the training of departmental personnel and the general public to
enhance 911-E system operations.
• Responds to citizen complaints and inquiries.
• Speaks to school and civic groups on public safety issues.
• Prepares the departmental budget; monitors expenditures under the current
budget.
• Develops and maintains standard operating procedures for the department;
reviews daily activity reports.
• Maintains all equipment, including terminals, computers, recorders, and other
communications system devices.
• Monitors the maintenance of communication records, including the filing of tapes
for court procedures.
• Oversees the purchase of equipment and supplies.
• Prepares and files various reports on departmental activities.
• Attends training workshops, seminars and conventions as necessary.
• Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
• Knowledge of applicable federal, state and local laws and departmental policies
and procedures.
• Knowledge of emergency telecommunication systems.
• Knowledge of the geography and road system of the county.
• Knowledge of the geography and public safety agencies of surrounding counties.
• Knowledge of the radio codes used in public safety work.
• Knowledge of management and supervisory techniques and procedures.
• Skill in supervising and training others.
• Skill in the operation of radio/communications equipment.
• Skill in written and oral communication.
• Skill in dealing with the public.
• Skill in maintaining records and preparing reports.
• Skill in making decisions accurately and rapidly.
• Skill in the operation of computers.
SUPERVISORY CONTROLS: The County Manager assigns work in terms of goals and
objectives. The work is reviewed through conferences, reports and observation of
departmental activities.
GUIDELINES: Guidelines include federal and state laws, county ordinances, the rules
and regulations of state and federal crime information centers, FCC regulations, state
agency guidelines, and departmental policies and procedures. These guidelines require
judgment, selection and interpretation in application.
COMPLEXITY: This position consists of varied administrative tasks. The varied nature
of the work contributes to its complexity.
SCOPE AND EFFECT: The purpose of this position is to plan and direct the operations
of the communications center. Successful performance helps ensure the protection of
community life and property and affects the public image of the county government.
PERSONAL CONTACTS: Contacts are typically with co-workers, representatives of
other public safety agencies, representatives of service and support agencies, and the
general public.
PURPOSE OF CONTACTS: Contacts are typically to exchange information, resolve
problems, provide services, and motivate personnel.
PHYSICAL DEMANDS: The work is typically performed with the employee sitting at a
desk with intermittent standing, walking, bending, crouching or stooping. The employee
must occasionally lift light or heavy objects and operate equipment requiring a high
degree of dexterity.
WORK ENVIRONMENT: The work is performed in an office.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct
supervision over the Assistant Director.
MINIMUM QUALIFICATIONS:
• Knowledge and level of competency commonly associated with the completion of
a baccalaureate degree in a course of study related to occupational field.
• Experience sufficient to thoroughly understand the diverse objectives and
functions of the subunits in the division/ department in order to direct and
coordinate work within the division/department, usually interpreted to require
three to five years of related experience.
• Ability to meet current requirements set forth in the Georgia Mandate Law
Enforcement Training Act/Peace Officer's Standards and Training Act.
• Possession of or ability to readily obtain a valid driver's license issued by the
State of Georgia for the type of vehicle or equipment operated.