Wake Up

Service Technician   

Position Summary

The Service Technician (ST) is responsible for providing service, repairs, preventative maintenance and technical support using solid mechanical aptitude and equipment repair knowledge and experience.   The ST’s core position remains that of a service technician. Supports others through a variety of tasks related to organization, communication, repairs and technical service. Familiar with a variety of Wake Up Call’s concepts, culture, practices and procedures. Ability to effectively communicate via phone, email and in-person interactions ensuring that all ST duties are completed accurately and delivered with a high quality and in a timely manner. The ST is expected to foster the Wake Up Culture throughout the company. The ST reports to the Lead Service Technician, Director of Operations or designee.

Required Talents and Skills:

• Demonstrates excellent time management skills and ability to multitask and prioritize 
• Demonstrated ability to work in a fast-paced environment with constant interruptions
• Ability to stand for long periods of time
• Ability to lift 75 pounds
• Ability to speak English proficiently 
• Strong mechanical aptitude
• Intermediate to advanced understanding of electrical theory and application 
• Excellent problem-solving skills
• Excellent verbal communication skills
• Excellent customer service skills
• High School diploma or GED preferred 

Minimum Qualifications:

• 2+ years of experience in the industry
• Pass a criminal background check
• Valid State Driver’s license or evidence of mobility
• I-9 Employment eligibility in compliance with the Immigrations Reform and Control Act
• Completion of all required trainings with in thirty (30) calendar days from hire date
• Essential mathematical skills
• Ability to follow directions
• Ability to maintain a professional appearance and manner
• Self-motivated and inspiring
• Ability to learn quickly
• Ability to engage with a wide variety of people on various issues
• Availability during and after operational hours (includes nights, weekends & holidays)

Essential Job Functions

This list of essential job functions is not exhaustive and may be supplemented as necessary. Depending upon individual assignment, the employee may perform all or a combination of several of the following duties:

Responsibilities: 

• Monitors equipment based on preventative maintenance and following up on repair requests
• Diagnose and repair a wide variety of commercial restaurant equipment 
• Assist with acquisition and review for all store equipment
• Assist with equipment inventory ordering, ensuring product standards and availability 
• Ensure proper execution of new equipment and preventative maintenance within stores
• Assist with equipment safety & sanitation Inspections and follow up when required
• Assist with the maintenance and preventative maintenance of all equipment; including fixing any equipment that needs repair
• Ensure the timely completion of preventative maintenance compliance and effectiveness
• Ensure a clean and safe work environment
• Order necessary supplies, tools, and/or products as needed for service and repair
• Responsible to maintain clean and sanitized equipment and workspace 
• Improves repair and maintenance costs

Other General Responsibilities

• Works with integrity, honesty and knowledge that promote the culture, values and mission of Wake Up Call
• Helps to create positive, enthusiastic, and well-trained company culture by providing an informed, honest, and optimistic example for the team

• Responds appropriately to ideas, concerns, complaints, and comments from staff
• Demonstrates personal characteristics of flexibility, high-stress tolerance, reliability, punctuality and dependability
• Executes clear and open communication with baristas and management
• Works to assist with improving store operations 
• Handles sensitive information in a confidential manner, but with the understanding that requiring employees’ confidentiality as to good faith workplace misconduct claims is prohibited
• Handles multiple projects and tasks at one time
• Develops and maintains positive relationships with partners (vendors)
• Remain current with State Health and Food Safety standards