Wade Linen Services

Job Title: Customer Service Representative - Dry Cleaners
Job Location: Various Store Locations
Reports To: Cleaners Manager / Assistant Cleaners Manager
Job Summary:
As a Customer Service Representative at Wade Cleaners, you will be the first point of contact for our valued customers. You will play a key role in ensuring customer satisfaction by greeting customers, addressing their needs, and providing solutions to any issues they may have. Additionally, you will be responsible for accurately tagging and logging clothing items in the system, maintaining a clean and organized workspace, and upselling services to enhance the customer experience.
Key Responsibilities:

1. Customer Interaction:
   
   • Greet customers with a friendly, positive attitude as they enter the store.
   • Assist customers with their clothing drop-offs and pick-ups, ensuring accurate information is recorded.
   • Handle customer inquiries and resolve issues professionally and efficiently.
   • Upsell dry cleaning services, special treatments (e.g., stain removal, pressing, etc.), and loyalty programs to enhance customer experience and drive sales.
2. Tagging and System Entry:
   
   • Accurately tag and log each clothing item in the system, ensuring proper identification.
   • Maintain a high level of organization when entering data into the system to minimize errors.
   • Ensure clothing is categorized correctly for proper cleaning processes.
3. Customer Support & Problem Resolution:
   
   • Address customer concerns, such as damaged or misplaced garments, with professionalism and care.
   • Offer solutions to meet customer needs, ensuring their satisfaction with our services.
   • Follow up with customers as needed to ensure their satisfaction and foster long-term relationships.
4. Workplace Maintenance:
   
   • Ensure the front desk and customer areas are tidy, organized, and welcoming.
   • Assist with maintaining a clean environment by performing light cleaning duties (sweeping, dusting, etc.) as needed.
   • Keep product displays organized and replenish materials (tags, receipts, etc.) when necessary.
5. Sales & Upselling:
   
   • Promote and explain additional services to customers, such as special stain treatments, alterations, or delivery services.
   • Suggest loyalty programs or discount packages to encourage repeat business.
   • Actively look for opportunities to increase sales and promote the dry cleaning business.

Required Skills & Qualifications:

• High school diploma or equivalent required.
• Previous customer service experience, preferably in a retail or service environment.
• Strong communication and interpersonal skills.
• Ability to handle customer complaints and concerns with professionalism and patience.
• Basic computer skills, including familiarity with POS systems or willingness to learn.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• A keen attention to detail and organizational skills.
• Flexibility and a positive attitude towards change and working as part of a team.

Physical Requirements:

• Ability to stand, bend, and lift up to 25 lbs.
• Comfortable working in a busy retail environment.

Preferred Qualifications:

• Previous experience in a dry cleaning or laundry business is a plus.
• Experience with sales and upselling techniques.
• Bilingual skills are a plus but not required.

Benefits:

• Competitive hourly wage.
• Opportunities for advancement.
• Health and wellness benefits (depending on employment status).
• Positive and supportive work environment.

If you're passionate about delivering outstanding customer service and are eager to join a dynamic team, we encourage you to apply!