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Description

The Trust Investment Specialist provides operational, administrative, investment, and client service support to the Trust Department. Assists Trust Officers with trust account administration, investment analysis, reporting, client communications, regulatory compliance, and department operations. Researches investment products and solutions for client portfolios while ensuring trust operations are performed accurately and in accordance with federal and state regulations.

Principal Duties and Responsibilities: 

Essential Functions: 

 Account Administration 50%

• Opens and closes Trust accounts and maintains account files.
• Manages and distributes account ticklers Prepares investment analysis for trust accounts and reviews with officers
• Gathers data and compiles investment reports /booklets for Foundation Committee meetings
• Maintains asset holdings within Investment vendor products (Morningstar, Fi360)
• Serves as the liaison with FCI (3rd party investment managers)
• Maintains Investment Policy Statements for client accounts
• Works with clients via phone, email, in person; answering questions, following up to meetings, etc.  
• Maintains client account records, authorizations, requests, and follow-up documentation.
• Prepares documentation required for account opening, closing, and ongoing account maintenance.
• Prepares quarterly Fi360 reports for Personal Trust and Retirement Plan Services 

Investment Support and Assistance 35%

• Researches, prepares and reviews client investment changes and recommendations with account officers 
• Assists with Trust Investment Committee by preparing meeting agenda, minutes and supporting materials alongside the committee chair 
• Prepares investment analyses for client accounts and reviews findings with Trust Officers.
• Supports officers with trading functions and portfolio analysis.
• Researches investment products, portfolio changes, and investment recommendations.
• Prepares quarterly investment reports for Personal Trust and Retirement Plan Services.
• Provides research and analysis related to model portfolios and investment strategies for the Trust Investment Committee (TIC).
• Establishes and maintains assigned clients within financial planning softwareAssists with preparation of documentation required for account opening/closing and file maintenance
• Establish and maintain assigned clients in financial planning software, assisting clients when appropriate  

Additional Duties and Responsibilities 15%

• Assists with internal and external audits, examinations, data gathering, and response tracking.
• Assists with Employee Benefit Plan administration Represents WNB Financial by being involved in community events; attending networking events, to help maintain and develop business for department and bank. 
• Participates in internal and external training and development opportunities as required
• Participates in Bank committees as needed
• Other job related duties necessary to carry out the responsibilities of this position

Requirements

Work Relationships and Scope:

Reports to VP Trust Manager. Works regularly with clients and co-workers. Works regularly with suppliers, vendors, and third-party investment managers. Works regularly with highly confidential business and client information. Occasionally participates in bank committees and community events.

Performance Dimensions:

Quality, accuracy, reliability, thoroughness and timeliness of work performed and services provided to clients; attention to detail; knowledgeable on trust systems and investment platforms; customer satisfaction with services provided; keeps Bank and client information confidential; demonstrates friendly and helpful approach and attitude toward internal and external clients. Effectively communicates and develops good working relationships with all co-workers and clients; professional workplace appearance and conduct; honesty and integrity in all client and co-worker communications; reliability in reporting to work regularly and on time; understands Bank policies and procedures. Participates in training and appropriate professional development. Multi-tasks and effectively manages varying duties throughout the workday. Demonstrates professionalism, commitment to the job, and loyalty to the Bank.

Knowledge, Skills and Abilities:

• Demonstrated ability to build and maintain positive client relationships through responsive service, active listening, and professional communication.
• Proven commitment to delivering exceptional customer experiences while identifying client needs and coordinating appropriate solutions and services.
• Strong interpersonal and communication skills with the ability to explain complex trust and investment concepts in a clear, client-friendly manner.
• Ability to effectively manage client inquiries, concerns, and requests with professionalism, accuracy, discretion, and a sense of urgency.
• Strong organizational and service-oriented mindset with the ability to coordinate multiple client requests, priorities, and deadlines while maintaining a high level of accuracy.
• Ability to collaborate effectively with Trust Officers, department staff, and external partners to ensure seamless service delivery and a positive client experience.
• Must possess strong computer skills and technical ability to input and retrieve computerized information.
• Strong analytical, mathematical, research, and problem-solving skills.
• Ability to maintain the integrity of highly confidential client and Bank information.
• Must be a self-starter and independent thinker who can effectively manage multiple priorities.

Must be able to work in a fast-paced, team environment and display superior client service.

Working Conditions:

Work is performed largely in an office environment with minimal chance for personal injury. Regular mental and visual concentration for computer usage required. Regular use of telephone. Frequent repetitive use of keyboard for approximately 6 hours per day; frequent fingering and grasping of papers. Requires ability to receive and provide detailed information through verbal communication. Requires near- and mid-range vision. Will alternate sitting, standing, and walking throughout work shift. Bend, stoop, turn, lift and carry up to 10 pounds in documents and office supplies. Climb stairs. Work is performed generally during regular business hours with minimal expectation of overtime.

Equipment Used:

Operates personal computer in a Windows environment for word processing, spreadsheets, e-mail, internet, and other bank specific software. Utilizes a variety of office equipment including computer printer, ten-key calculator, fax, copy machine, and telephone.

EEO/AA Employer/Vets/Disability