WMG

General Description

Responsible for the research, development and conduct of assigned compensation surveys. Uses knowledge of compensation practices to help keep our suite of surveys competitive and up-to-date for our customers. Provides direct and daily support to current and potential customers.

Ensures that clients have necessary survey materials, provides information and answers their questions on survey content, processes, schedules, prices, etc. Contacts and sells to selected customers in a designated market area or accounts via the telephone. Closes sales on assigned surveys, and helps to generate leads for other surveys. Has account management responsibility with quota and/or goals.

Duties and Responsibilities

Researches and identifies potential participants using such sources as: Google, Salesforce, Data.com, Hoovers, LinkedIn, local, regional, and national Compensation and Human Resources groups, local, regional, and national business directories, business associations, current participant referrals, direct outbound contact and sourcing.

Maintains Customer Contact Database, keeping detailed, timely and accurate notes of all customer interactions. Properly codes customer contact information into the database. Verifies that all contact details for eMail, phone, address, billing, company demographics, and survey participation/status are up-to-date.

Directly sells and promotes surveys from inside the company. Identifies and proactively sells to new potential customers. Answers general survey questions via telephone, eMail, or other online interactive means (i.e. GoToMeeting, WebEx or SKYPE) as applicable and appropriate. Presents company products to clients including features, details, benefits and advantages via product demonstrations. Stimulates interest in the company and surveys. Gains agreement to accept survey materials; and sends the materials to the client. Gains commitment towards survey participation (closes the sale).

Identifies, builds and maintains alternative marketing channels and methodologies, distributing materials and driving survey participation via social media such as LinkedIn, Facebook, and Twitter.

Develops and distributes survey participation information to potential participants. Writes job descriptions, data definitions and content.

Coordinates participant and advisory team meetings and related activities.

General market development, helping to identify new opportunities / surveys for the company. Cross-sells customer on other surveys / services / products. Up-sells customers to further services within their survey suite.

Education, Knowledge, Experience and other Job Requirements

Bachelor's degree or equivalent desired. High proficiency and understanding in Compensation Administration, gained from three to five years of professional-level duties. High-level skills and use of Word, Access, Excel, PowerPoint, and Adobe PDF to produce documents. Strong interpersonal, verbal, and written communication skills are necessary. Must have a strong understanding and skills in the use of computers, databases and online research tools. Must be proactive, resourceful, self-motivated, with the ability to solve problems and overcome sales obstacles. A positive, friendly, cheerful mode of interaction with clients is essential in this role. Needs the ability to create, develop and maintain strong relationships with a diverse array of clients. Must be well organized and carefully manage details. May be required to work early-morning hours to maximize interaction with East Coast or European clients. Speak, read and write English fluently. Required to have the legal right to work in the US.