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WINDOW WORLD OF BATON ROUGE

WINDOW WORLD OF BATON ROUGE

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Customer Service Representative

Window World of Baton Rouge

Seminole, FL

$15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Customer Service Representative

Window World | Tampa, FL

Join America's Largest Replacement Window Company!

At Window World, we're committed to delivering an exceptional experience from the first phone call to the final installation. We're looking for a friendly, organized, and customer-focused Customer Service Representative to join our Tampa team. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you.

As a Customer Service Representative, you'll be the first point of contact for many of our customers. You'll play a vital role in providing outstanding service by answering questions, scheduling appointments, resolving concerns, and ensuring every customer has a positive experience throughout their home improvement journey.

If you're looking for a career with an industry leader that values teamwork, customer service, and professional growth, Window World is the place for you.

What You'll Do
  • Deliver exceptional customer service through phone, email, text messaging, online chat, and in-person interactions.
  • Answer customer questions regarding products, services, appointments, and company policies.
  • Schedule appointments for sales consultations, installations, service calls, and related services.
  • Resolve customer concerns professionally and efficiently while escalating complex issues when appropriate.
  • Maintain accurate customer records and document all customer interactions.
  • Process customer payments and update customer account information.
  • Support outbound customer communication initiatives and follow-up programs.
  • Collaborate with internal departments to ensure timely issue resolution.
  • Identify opportunities to improve customer satisfaction and internal processes.
  • Meet departmental performance goals, including quality, productivity, attendance, and customer satisfaction.
  • Assist with training and onboarding new team members when assigned.
  • Perform other duties as assigned.
What We're Looking For
  • High school diploma or equivalent required.
  • At least 1 year of customer service or call center experience (2+ years preferred).
  • Excellent verbal and written communication skills.
  • Strong problem-solving and active listening abilities.
  • Proficiency with Microsoft Office and general computer applications.
  • Accurate data entry and typing skills.
  • Positive attitude with a passion for helping customers.
  • Strong organizational and multitasking skills.
  • Dependable team player with a strong work ethic.
Schedule

In-office position

  • Monday through Friday: 8:00 AM – 5:00 PM
  • Rotating Saturdays: 8:00 AM – 12:00 PM

Location:
Tampa, FL

Pay & Benefits
  • Starting at $15.00 per hour (based on experience)
  • Weekly pay
  • 401(k) with company match
  • Medical, dental, and vision insurance
  • Paid time off (PTO) and vacation accrual
  • Performance bonuses
  • Career advancement opportunities with a growing, industry-leading company
Why Window World?

For more than 30 years, Window World has been helping homeowners improve their homes with high-quality replacement windows, doors, and siding backed by exceptional customer service. As America's leading replacement window company, we're committed to investing in our employees and providing opportunities for long-term career growth.

If you're passionate about delivering outstanding customer service and want to build a rewarding career with an industry leader, we'd love to hear from you.

Apply today and don't miss your WINDOW of opportunity!

Apply