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Vortex Industries
Vortex Industries

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Infographic showing various job openings at Vortex Industries in the United States as of June 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 100% Physical job distribution.
Customer Service Representative

Customer Service Representative

Vortex Industries

Schaumburg, IL

$22 - $29/hr

Other

Medical, Retirement, PTO

Posted 26 days ago

Job description

Job Type
Full-time
Description
Vortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.
Job Responsibilities

  • Customer Interaction: Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
  • Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
  • Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
  • Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
  • Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.
Great Reasons to Work at Vortex
  • Hourly salary based on experience: $22.00 - $29.00
  • Career Advancement opportunities
  • Positive Work Environment
  • Recognitions and Rewards
  • Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO
Work Environment
  • Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
  • Position requires you to be available to work in the office at the service center, not remotely
  • Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
  • Must have the ability to walk short distances and sit for prolonged periods of time.
  • Noise level is moderate in an office environment.
  • Must be able to lift up to 15 lbs.
Requirements
  • High school diploma or equivalent; AA/BA preferred.
  • One (1) - three (3) years of customer service experience, or administrative background preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Attention to detail and accuracy in data entry.
  • Ability to work in a fast-paced environment and able to prioritize tasks.
  • Patience, empathy, and a customer-centric mindset.
  • Ability to work effectively in a team and handle high-stress situations with professionalism.
  • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

Salary Description
$22.75 - $29.00

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