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4 Voice Voice Operations Manager Jobs Hiring Near You

VOICE

Voice L2 Technician

San Antonio, TX · On-site

Voice L2 Technician We are seeking an IT Support Technician for a role that provides help desk ... Document all work and resolve issues efficiently in ConnectWise Manage * Communicate effectively ...

VOICE Inc

Direct Care Worker

Sanford, MI · On-site

$17.25 - $18/hr

At VOICE, Direct Care Worker's play an essential role in fulfilling the agency's mission by ... management. * Foster independence by encouraging clients to make choices that align with their ...

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Infographic showing various Voice Operations Manager job openings at Voice in the United States as of September 2026, with employment types broken down into 100% Part Time. Highlights an 100% Physical job distribution.

Voice L2 Technician

San Antonio, TX • On-site

VOICE
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Other

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Job description

Voice L2 Technician

We are seeking an IT Support Technician for a role that provides help desk remote support. This position will service IP Office and ITC Cloud phone systems providing tier 1–2 help desk support. This role is ideal for someone who enjoys variety, can work independently, and provides dependable remote support.

Key Responsibilities
  • Provide onsite support for Avaya IP Office systems, ITC Cloud phone systems, and client networking/endpoints
  • Perform service for installs, cutovers, troubleshooting, and service requests
  • Work remote help desk tickets, including:
    • Voice tickets (IP Office, ITC Cloud, hosted platforms)
    • Tier 1–2 desktop support
    • General client issues as assigned
  • Document all work and resolve issues efficiently in ConnectWise Manage
  • Communicate effectively with clients and deliver professional support experiences
  • Ensure accurate time entry, ticket notes, and follow-up actions
Skills, Knowledge & Expertise
  • 2+ years of IT or telecom support experience (MSP/VoIP background preferred)
  • Familiarity with Avaya IP Office and hosted/cloud phone systems (NetSapiens & 8x8 experience a plus)
  • Strong client service and communication skills

Preferred Certifications (nice to have)

  • CompTIA A+, Network+
  • Avaya IP Office ACIS/ACSS
  • SIP/VoIP certifications (e.g., SIP School SSCA)
  • NetSapiens or 8x8 platform training
Job Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • 401k
About In-Telecom

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake. In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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