Voice Exchange

We are seeking a Telephone Answering Service Agent to join our team! You will be responsible for helping patients and serving our clients as an extension of their medical offices.
Responsibilities:

• Take office messages from patients for offices to act upon
• Connect patients and providers, coordinating patient care
• Appointment Scheduling
• Prescription refill coordination
• Emergency after hours support
• Connect patients with our nurse triage team

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to serve callers with empathy and patience
• Ability to type and use basic computer software
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Our Core Values are Service, Dependability, Integrity, and Teamwork. This may be an interview question.

Hours:

• Training Schedules may vary. Shifts are subject to change to support clients and call volumes for the team.
• Expect Tuesday-Friday 1:00pm-8:00pm and Saturdays 8:00am-5pm.
• Opportunities to sign up for more shifts upon full qualification and training.