Visir

This role focuses exclusively on the diagnosis, repair, testing, and calibration of thermal scopes, scanners, and night vision devices.

We are looking for someone who takes pride in precision work, follows procedures carefully, and understands the responsibility involved in handling high-value customer equipment.

Key Responsibilities

• Diagnose, troubleshoot, and repair thermal optics and night vision devices, including:
• Sensor modules
• Main boards and control electronics
• Power systems
• Display units
• Connectors, wiring, and harnesses
• Perform functional testing, calibration, and quality verification prior to return shipment
• Document repair findings, parts usage, and status updates within the RMA/service tracking system
• Follow strict chain-of-custody procedures to ensure all customer equipment is properly logged, tracked, and returned
• Maintain a clean, organized, and safe electronics repair workbench
• Collaborate with engineering and technical support teams when technical escalation is required
• Support department goals related to repair turnaround time and customer satisfaction
• Answer technical support calls

Required Qualifications

• Minimum 2 years of experience in electronics or electro-mechanical repair
• Strong electro-mechanical troubleshooting skills
• Ability to work with delicate electronic and optical components
• Proficiency with electronic test equipment (e.g., digital multimeters; oscilloscope experience a plus)
• Ability to read wiring diagrams and basic schematics
• Fine soldering skills, including small-gauge wire and SMT components
• Ability to follow written procedures and quality standards consistently
• High level of integrity, reliability, and professionalism

Preferred Qualifications

• Experience servicing thermal imaging, night vision, or imaging devices
• Prior experience in an electronics repair center or service department
• Familiarity with calibration procedures, optical alignment, or sensor-based systems
• Experience working with serialized components and service documentation systems

Integrity & Accountability

This role involves direct handling of high-value thermal optics. Integrity is non-negotiable.

The ideal candidate will:

• Strictly follow chain-of-custody protocols
• Accurately document all repair activities
• Treat each customer device with exceptional care and responsibility
• Uphold Visir’s standards for transparency, accountability, and customer trust

This is a position of trust, and we are committed to hiring individuals who reflect our company’s values.

Physical Requirements

• Must be capable of lifting a minimum of 50 pounds unassisted, with or without reasonable accommodation.
• Ability to apply manual force and torque during mechanical disassembly and reassembly of equipment.
• Ability to perform fine motor tasks, including handling small components, connectors, and tools.
• Ability to sit or stand at a workbench for extended periods while performing repair and testing tasks.
• Ability to maintain visual focus on small components and displays for prolonged periods.
• Ability to use hand tools, power tools, and precision instruments safely and effectively.
• Ability to work in a laboratory or workshop environment and comply with all safety requirements.

Visir Inc. is a U.S.-based leader in high-performance thermal imaging rifle scopes and handheld monoculars under the RIX Optics brand. Our products are trusted by hunters, outdoor enthusiasts, dealers, and professionals across the country. As we continue to grow, we're seeking customer-focused professionals who are passionate about delivering exceptional service, resolving technical questions, supporting warranty and repair requests, and helping customers get the most from our innovative thermal and night vision products.