Visir

Job Overview
The Operations Manager will be responsible for managing customer service, technical repair, and warehouse shipping/receiving departments. This role requires strong leadership skills, problem-solving ability, and a hands-on approach to ensure smooth operations and customer satisfaction.

Responsibilities

• Lead and manage customer service, repair, and warehouse teams.
• Oversee daily operations, ensuring efficiency and compliance with company standards.
• Develop and implement processes to improve productivity and reduce errors.
• Monitor repairing, inventory, shipping and receiving activities.
• Coordinate with other departments to ensure customer needs are met promptly.
• Train, mentor, and evaluate staff performance.
• Prepare regular reports on operational performance for senior management.

Qualifications

• Bachelor’s degree in Business, Operations Management, or a related field.
• 2+ years of continuously experience in production/manufacturing environment on supervisor or manager position(required).
• Experience of product repairing/RMA process(required)
• Proven experience in a management role with strong supervisory experience.
• Exceptional organizational and communication skills, both verbal and written
• Knowledge of warehouse operations and customer service best practices.
• Ability to work under pressure and solve problems effectively.

Benefits

• 401(k) & company match
• Health/Dental/Vision insurance
• Paid holidays and personal time off
• Bonus