Virginia Credit Union
Virginia Credit Union

60 Virginia Credit Union Relationship Manager Jobs Hiring Near You

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Virginia Credit Union Jobs Information

What are the key skills and qualifications needed to thrive as a Relationship Manager, and why are they important?

To thrive as a Relationship Manager, you need strong interpersonal skills, a background in business or finance, and experience in client relationship management. Familiarity with CRM software, financial products, and relevant industry certifications like CFA or CFP are often advantageous. Excellent communication, problem-solving, and negotiation abilities help build client trust and handle complex situations effectively. These skills are crucial for fostering long-term client relationships, driving business growth, and ensuring customer satisfaction.

How does a Relationship Manager typically collaborate with other departments to support client needs?

Relationship Managers work closely with teams such as product specialists, credit analysts, and customer service representatives to deliver comprehensive solutions for clients. Effective collaboration ensures that clients receive tailored recommendations and seamless service across different areas of the organization. Regular communication and meetings help Relationship Managers stay informed about product updates and client feedback, enabling them to address issues promptly and maintain strong client relationships.

What does a Relationship Manager do?

A Relationship Manager is responsible for building and maintaining strong relationships with clients or customers, often within financial institutions, banks, or corporate settings. Their main duties include understanding client needs, providing tailored solutions, and ensuring customer satisfaction. Relationship Managers also seek opportunities to grow business with existing clients and may handle conflict resolution or problem-solving. They act as a primary point of contact, working to foster loyalty and long-term partnerships.

What is the difference between Relationship Manager vs Customer Service Representative?

AspectRelationship ManagerCustomer Service Representative
Required credentialsBachelor's degree often in finance, business, or related fieldsHigh school diploma or equivalent, some roles may prefer post-secondary education
Work environmentBanking, financial services, corporate accountsRetail stores, call centers, service desks
Employer and industry usageFinancial institutions, wealth management firmsRetail companies, telecom, utilities
Common search and comparison intentUnderstanding client relationship roles, career pathsCustomer support roles, service skills

While both roles involve client interaction, a Relationship Manager focuses on building long-term client relationships, often in financial services, requiring specialized credentials. Customer Service Representatives handle day-to-day customer inquiries and support, typically in retail or service industries. The roles differ in responsibilities, credentials, and work environments, but both are essential for client engagement.

What are the most popular categories at Virginia Credit Union?
Infographic showing various Relationship Manager job openings at Virginia Credit Union in the United States as of May 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 95% Physical, and 5% Remote job distribution.
Mortgage Loan Officer - Flexibility to Work from Home - Richmond Area

Mortgage Loan Officer - Flexibility to Work from Home - Richmond Area

Virginia Credit Union

Midlothian, VA • On-site, Remote

Full-time

Posted 21 days ago


Job description

Job Description:

PRIMARY FUNCTION:

The Mortgage Loan Officer proactively solicits prospective mortgage clients and new members for Virginia Credit Union (VACU). Responsible for assisting Virginia Credit Union members and perspective members in obtaining first mortgage loans including FHA, USDA-RD, VA, and VHDA. Develop and maintain business relationships with VACU partners, builders and realtors.Obtain and maintain all pertinent documents for processing. Responsible for application from initial receipt through loan approval/closing and ensuring that the application is handled in a timely manner. Exemplify excellent member service.

JOB DUTIES AND RESPONSIBILITIES:

  • Provide quality member service to meet the standards set by Mortgage Lending management and the Member Experience team.
  • Interview members and perspective members for first mortgage loans including purchase and refinance transactions. Assist members and perspective members with understanding the homeownership process or other related mortgage products, including conventional and government lending programs. Present mortgage options that balance leverage and home affordability.
  • Consistently communicates with members their application status, (approval, denial, additional documentation, etc.), and current interest rates. Responsible for ensuring interest rates are locked in conformity with VACU policies.
  • Conducts preliminary underwriting reviews to assess secondary market standards (where applicable) or VACU guidelines. Submit complete applications to underwriting using computer technology.
  • Assist in obtaining information for timely processing of all mortgage loans. Verify supporting documentation including, but not limited to, employment history, deposit information and other documentation related to the application.
  • Communicate with mortgage lending management about file status and issues/concerns with a particular loan.
  • Promotes VACU mortgage products and realty services via VACU finance seminars and cross promote other VACU financial services options such as consumer lending, investment services, property and casualty insurance, title and settlement services.
  • Assist in the development of marketing strategies to deepen mortgage relationships and opportunities with members, perspective members, VACU partners, builders and realtors.
  • Maintain excellent working relationships with Sales, Processing, Underwriting, and
  • Closing team members.
  • Receive full documentation on all loan products (purchase and refinance) specializing in conventional and government (FHA, VA, USDA Rural Development) mortgages.
  • Review, calculate and prepare loan documentation necessary to prepare the loan for underwriting. (i.e. income documents, bank statements, credit reports, employment history, underwriting reports, reserves, cash to close and federal government exclusionary lists).
  • Maintain an excellent understanding of investor and Virginia Credit Union (VACU) requirements for a variety of loan products including conventional (traditional and non-traditional) and government lending.
  • Maintain an understanding of state specific loan and closing transactions to insure that loans close on time.
  • For converted pre-qualified loans, prepare files for submission to underwriting and closing to ensure that the application meets secondary market standards or VACU guidelines.
  • Update mortgage loan origination system on a timely basis.
  • Assist with the preparation and scheduling of residential loan closings.
  • Comply with Regulations B, C, X and Z regarding the completion, preparation, issuance and delivery of required disclosures including, but not limited to, the Good Faith Estimate, Truth in Lending, Potential Transfer of Servicing and Adverse Action forms. Also included are compliance with FACT and FDPA (Flood).
  • Insure data integrity and accuracy of all loans as measured by the number and severity of audit exceptions reported monthly by external and internal audit teams.
  • Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies.
  • Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security.
  • Report all Risk Management Policy violations in accordance with policy.
  • Assist with testing the mortgage loan origination system new product and program releases and updates/upgrades as needed.
  • Assist management to investigate audit exceptions and formulate responses.
  • Assists Post Closing in obtaining outstanding documentation for all closed mortgage loans
  • Contributes towards team and departmental goals
  • Other duties may be required and assigned.

PREREQUISITES FOR POSITION:

Education:

  • High School Graduate; College graduate preferred, but not required.

Work Experience

  • Significant conventional and government loan experience required.
  • Excellent knowledge of mortgage documentation s as well as federal, state, and local real estate regulations required.
  • Prior experience building Dealer/Realtor relationships and marketing mortgage products preferred.
  • Retail and Branch banking experience preferred.
  • Experience using EMPOWER automated underwriting system a plus.

Desirable Traits

  • Excellent oral and written communication skills.
  • Strong customer service and sales ability as demonstrated by monthly sales volume of $1mm of funded loans per month.
  • Strong problem solving and organizational skills.
  • Ability to analyze financial information.
  • Must be a team player.
  • Computer experience required.

Comments

  • Overtime and/or Saturday hours may be required

NMLS

  • Must maintainactive registrationwith the Nationwide Mortgage Licensing System and Registry (NMLS)

PHYSICAL REQUIREMENTS:

  • This job requires the ability to sit for long periods of time.
  • This job requires infrequent lifting or carrying of objects up to 10 pounds.