ZipRecruiter

Log In

Vinfast

50 Vinfast Jobs Hiring Near You

VinFast

VinFast Employment Type: Full-time Availability: Priority for candidates who can start as soon as possible About VinFast VinFast is a global electric vehicle (EV) manufacturer under Vingroup, Vietnam ...

sunroad

Service Technician I - Vinfast

San Diego, CA ยท On-site

EV Service Technician I - VinFast All EV Technicians global EV brand looking for top technicians! Tesla and Rivian certified technicians encouraged to apply. Non-Exempt Job Summary: The EV Technician ...

VinFast

Field Technical Support Engineer

Irvine, CA ยท On-site

$90K - $110K/yr

Vinfast Field Technical Support Engineers (FTSEs) provide on-site professional vehicle systems technical support to Vinfast's service center technicians and technical trainers. FTSEs have broad ...

VinFast

EE Commissioning Lead Engineer

Irvine, CA ยท On-site

$169K - $177K/yr

VinFast does not accept agency resumes. Please do not forward resumes to our careers alias or other VinFast employees. VinFast is not responsible for any fees related to unsolicited resumes. Position ...

VinFast US

Field Technical Support Engineer

Irvine, CA ยท On-site

Vinfast Field Technical Support Engineers (FTSEs) provide on-site professional vehicle systems technical support to Vinfast's service center technicians and technical trainers. FTSEs have broad ...

next page

Showing results 1-20

All JobsVinfast Jobs

Vinfast Jobs Information

Infographic showing various job openings at Vinfast in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Executive Successor (Aftersales) - VinFast US

VinFast

On-site

Full-time

Re-posted 5 days ago

Job description


Company: VinFast
Employment Type: Full-time
Availability: Priority for candidates who can start as soon as possible
About VinFast
VinFast is a global electric vehicle (EV) manufacturer under Vingroup, Vietnam's largest private conglomerate. With a strong commitment to sustainable mobility, VinFast designs, manufactures, and distributes smart electric vehicles, supported by an advanced digital ecosystem and industry-leading aftersales policies.
Position Objective
The Aftersales Leader will be responsible for building, leading, and scaling VinFast's aftersales operations in the US. This role plays a critical part in ensuring excellent customer satisfaction, operational excellence of EV service workshops, and a robust aftersales ecosystem aligned with VinFast's global standards.
Key Responsibilities
Aftersales Strategy & Leadership
  • Develop and execute the overall aftersales strategy for VinFast US in line with business growth and network expansion plans.
  • Define service models, operating standards, KPIs, and SLAs for EV aftersales operations.

Service Workshop Operations (EV-Focused)
  • Establish and manage VinFast-owned and authorized EV service workshops.
  • Ensure compliance with EV-specific standards, including high-voltage safety, battery diagnostics and repair, software/OTA updates, and advanced electronic diagnostics.
  • Continuously improve workshop productivity, quality, and customer experience.

Dealer & Partner Network Management
  • Recruit, onboard, and manage authorized service partners and dealers nationwide.
  • Implement certification programs, audits, and performance reviews for service partners.

Spare Parts & Supply Chain
  • Oversee spare parts planning, inventory management, logistics, and distribution to ensure parts availability and cost efficiency.

Warranty & Customer Support
  • Manage warranty policies, claims handling, and escalation processes.
  • Oversee customer service operations including roadside assistance and 24/7 support services.
  • Drive customer satisfaction (CSAT) and loyalty initiatives.

Training & Capability Development
  • Build and lead technical training programs for EV technicians, service advisors, and dealer teams.
  • Ensure continuous capability development in EV technologies, battery systems, and safety standards.

Financial & Performance Management
  • Manage aftersales budget and P&L.
  • Monitor and report key KPIs such as repair turnaround time, repeat repair rate, workshop efficiency, CSAT, and service network coverage.

Compliance & Safety
  • Ensure all aftersales operations comply with local regulations, environmental standards, and VinFast global policies.

Requirements
Mandatory
  • Bachelor's degree in Automotive Engineering, Electrical/Electronics Engineering, Mechanical Engineering, Business Administration, or related fields.
  • Minimum 8-12 years of experience in automotive aftersales, with at least 5 years in a senior management role (Aftersales Head, Service Director, Operations Director, etc.).
  • Strong hands-on experience in EV aftersales or EV service workshop management (high-voltage systems, batteries, electric motors, inverters, OTA/software diagnostics).
  • Proven experience in building and managing dealer/service workshop networks.
  • Strong leadership, operational, and financial management skills (P&L, KPI-driven).
  • Fluent in English
  • Willingness to travel frequently within the US.
  • Candidates who can join within a short notice period are highly preferred.

Preferred / Advantage
  • Experience with global OEMs or premium automotive brands.
  • EV safety or high-voltage certification.
  • Experience with digital aftersales systems (DMS, CRM, workshop management systems).
  • Strong local market knowledge and supplier network in the US.

Benefits
  • Competitive salary package with performance-based bonuses.
  • Opportunity to be part of a fast-growing global EV brand.
  • Exposure to cutting-edge EV technologies and international working environment.
  • Clear career development opportunities within VinFast's global organization.

    • Apply