Vibrantz

Customer Service Representative

The Customer Service Representative supports customer satisfaction by managing inquiries, processing orders, and ensuring timely and accurate communication. This role acts as the primary point of contact for customers, resolving issues and coordinating with internal teams to meet business and service expectations. The position plays a key role in maintaining strong customer relationships and ensuring smooth order-to-delivery processes.

Location: Orrville, OH

Total Rewards: We offer comprehensive total rewards packages including base pay, variable incentive programs, 401K, medical, dental, vision, life & disability and variety of well-being resources that meet the needs of our diverse workforce. Union benefits are governed by the applicable collective bargaining unit agreement.

$18.08 - $22.60

Vibrantz is committed to maintaining pay transparency in accordance with applicable laws and best practices. Compensation for this position will be determined based on a combination of factors, including education, professional certifications, relevant experience, and other job-related considerations permitted by law.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly while maintaining professional and accurate communication.
• Process, modify, and manage orders, ensuring correct pricing, terms, and documentation.
• Coordinate shipments and track order fulfillment in alignment with customer expectations and business requirements.
• Maintain accurate records of customer interactions, transactions, and issue resolutions in system tools.
• Collaborate with cross-functional teams to resolve customer concerns and support continuous improvement initiatives.

Required Qualifications

• High school diploma or GED.
• At least 1 year of administrative or customer service experience.
• Strong communication and problem-solving skills with the ability to handle customer interactions professionally.
• Proficiency with computer systems, including CRM or ERP platforms.
• Ability to manage multiple tasks, prioritize effectively, and maintain accuracy in a fast-paced environment.

Preferred Qualifications

• Experience working in customer service within manufacturing, logistics, or industrial environments.
• Familiarity with SAP or similar ERP systems.
• Experience handling order management, billing, or shipment coordination processes.
• Ability to identify process improvement opportunities and enhance customer experience.