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Verdant Tcs

3 jobs near Columbus, OH

Verdant Tcs

Systems Engineer Level III

Ada, MI · On-site

$90K/yr

Overview Verdant TCS is a leading company in IT Managed Services and Managed IT security systems. We're now hiring a Level 3 IT Engineer to help us keep growing. Responsibilities for Level 3Engineer

Verdant Tcs

(Help Desk) - Level 2

Ada, MI · On-site

$19.50 - $26.50/hr

Verdant TCS is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or ...

Verdant Tcs

Systems Engineer Level III

Ada, MI · On-site

Overview Verdant TCSis a leading company inIT Managed Services and Managed IT security systems. We're now hiring a Level 3 IT Engineerto help us keep growing. Responsibilities for Level 3Engineer

Systems Engineer Level III

Verdant Tcs

Ada, MI • On-site

$90K/yr

Full-time

Posted 28 days ago

Job description

Job Description Overview
Verdant TCS is a leading company in IT Managed Services and Managed IT security systems. We're now hiring a Level 3 IT Engineer to help us keep growing.
Responsibilities for Level 3Engineer
  • Esclation for Tier 3 Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email and computer chat
  • Provide customer assistance
  • Document customer interactions
  • Run diagnostics to resolve customer reported issues
  • Escalate issues to the next Tier with next level of difficulty
  • Install, make changes and repair computer hardware and software
  • Follow-up with customers to ensure issues are resolved
  • Work on Customer projects
  • Deploy and fully utilize our tech stack for each clinet
  • Ensure each client has installed and fully utilizing features in tech stack

Qualifications for Level 3 Engineer
  • Proficiency with iOS and Windows computers
  • Excellent oral communication skills
  • Detail oriented in order to keep detailed notes on tickets
  • Ability to diagnose and resolve basic computer technical issues
  • Knowledge of Microsoft Office 365, Google G-Suite, and other domain services
  • Email Client Configurations
  • Networking (Advance understanding of switches, firewalls, VPN clients, wireless networking)
  • Meraki Cloud Networking Experience
  • Advance experience with Windows Server Active Directory, DNS, DHCP
  • Advance experience with IDP/IAM, Azure, Aws, must be able to learn jumpcloud IDP
  • Support New MFP business

Apply