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Valley Services
Valley Services

6 Valley Services Jobs Hiring Near You

Valley Services

Customer Service Rep

San Jose, CA · On-site

$22 - $28/hr

Waste Management Valley Services is a family owned residential and construction solutions provider, conveniently located in the heart of downtown San Jose. It consists of three divisions: the ...

Valley Services

Scale House Operator

San Jose, CA · On-site

$22 - $30/hr

Job Type Part-time Description Valley Services is a family owned residential and construction solutions provider, conveniently located in the heart of downtown San Jose. Its consists of three ...

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Valley Services Jobs Information

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Infographic showing various job openings at Valley Services in the United States as of July 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% Physical job distribution.
Customer Service Rep

Customer Service Rep

Valley Services

San Jose, CA • On-site

$22 - $28/hr

Full-time

Posted 14 days ago

Job description

CUSTOMER SERVICE REPRESENTATIVE
Location: San Jose CA US 95112
Job Type: Full Time
Category: Waste Management
Valley Services is a family owned residential and construction solutions provider, conveniently located in the heart of downtown San Jose. It consists of three divisions: the transfer station, rental toilets, fencing and dumpsters, and site demolition. At Valley Services you won't just have a job, but you will be a part of an amazing team that is contributing to the growth of Silicon Valley. By joining the Valley Team you will become a member of the family.
As a Customer Service Representative (CSR) at Valley Services, you will be the first point of contact for customers, ensuring exceptional service and efficient resolution of inquiries. You will play a key role in handling customer orders, addressing billing concerns, resolving service issues, and maintaining customer relationships across various communication channels.
Key Responsibilities
Customer Support & Communication
  • Answer incoming calls, emails, and messages to assist customers with order placements, billing issues, product inquiries, and service concerns.
  • Maintain a professional and courteous demeanor in all interactions, ensuring customer satisfaction.
  • Troubleshoot customer complaints or issues, working proactively to resolve them quickly and effectively.
  • Follow up on customer inquiries and service requests to ensure timely resolution.
Data Management & Order Processing
  • Accurately update and maintain customer records in the database.
  • Process new service requests, schedule changes, and account updates in accordance with company policies.
  • Ensure all customer interactions are logged and documented for reference and tracking.
Team Collaboration & Product Knowledge
  • Stay up to date on company policies, services, and pricing structures to provide accurate information to customers.
  • Work closely with the operations, dispatch, and billing teams to ensure smooth service coordination.
  • Provide feedback to management on customer trends, complaints, or service improvements.
Customer Retention & Service Excellence
  • Maintain positive relationships with customers by providing knowledgeable and timely support.
  • Uphold Valley Services' reputation for outstanding customer service, converting frustrated customers into loyal clients.
  • Identify opportunities to improve customer experience and escalate concerns when necessary.

Salary Description
$22.00 - $28.00 / hour

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