Velvet Sips

Position Summary

Velvet Sips is seeking an energetic, customer-focused Assistant Manager / Barista to help lead daily operations of our mobile coffee trailer. This role combines beverage preparation, customer service, inventory management, and event leadership. The ideal candidate thrives in a fast-paced environment, enjoys engaging with customers, and can confidently manage operations when ownership is not onsite.

Key Responsibilities

Barista Duties

• Prepare coffee, espresso-based beverages, matcha, teas, lemonades, dirty sodas, and specialty drinks according to recipes.
• Maintain beverage quality, consistency, and presentation standards.
• Operate espresso machine, grinders, and other beverage equipment safely.
• Ensure all food and beverage items are prepared and served according to health department standards.

Assistant Manager Duties

• Open and close the trailer independently.
• Lead daily operations during events and pop-ups.
• Supervise and support team members during shifts.
• Monitor inventory and communicate restocking needs.
• Assist with ordering supplies and maintaining par levels.
• Handle customer concerns professionally and resolve issues.
• Ensure cash handling and POS procedures are followed accurately.
• Complete daily sales and inventory reports.

Customer Service

• Deliver exceptional hospitality and create a memorable customer experience.
• Educate customers on menu offerings and make recommendations.
• Maintain a positive and professional attitude at all times.

Operational Support

• Set up and break down event locations.
• Maintain cleanliness and organization of trailer and equipment.
• Ensure compliance with food safety and sanitation requirements.
• Assist with social media content creation during events when needed.

Qualifications

• Previous coffee shop, café, food truck, or restaurant experience preferred.
• Prior supervisory or leadership experience preferred.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Dependable transportation and ability to travel to event locations.
• Ability to stand for extended periods and lift up to 40 pounds.
• ServSafe Food Handler Certification (or willingness to obtain within 30 days).

Preferred Qualifications

• Barista experience with espresso equipment.
• Experience using Square or other POS systems.
• Inventory management experience.
• Mobile food or event experience.
• ServSafe Manager Certification

Compensation

• $16.00–$20.00 per hour (based on experience)
• Opportunity for advancement as Velvet Sips continues to grow

Schedule

• Primarily evenings, weekends, festivals, markets, and special events.
• Flexible schedule with advance event notice.
• Typical shifts range from 4–10 hours.

The successful candidate will:

• Maintain excellent customer service ratings.
• Ensure accurate inventory counts and minimal product waste.
• Consistently meet beverage quality standards.
• Demonstrate leadership and reliability during events.
• Support Velvet Sips' mission of delivering "Luxury in a Cup."

Velvet Sips is a mobile coffee and beverage company serving handcrafted drinks at events, festivals, and pop-ups throughout the Tampa Bay area. Known for our commitment to quality, hospitality, and creativity, we deliver a unique coffee experience while creating opportunities for our team to grow alongside a rapidly expanding brand.