Veg Er For Pets

6 jobs near Columbus, OH

IT Field Support Specialist - West

VEG ER for Pets

San Francisco, CA • On-site

Full-time

Re-posted 15 days ago


Job description

Job Summary:
VEG ER for Pets is a rapidly expanding organization focused on improving the emergency care experience for pets and their owners. They are seeking an IT Field Support Specialist to ensure that hospitals have the necessary technology and support for smooth operations, while also assisting with new hospital openings and troubleshooting technical issues.
Responsibilities:
• Partner with IT teams, senior leadership, and hospital and regional leaders to understand hospital needs, resolve escalations, and keep operations running smoothly.
• Support departmental and business initiatives by aligning stakeholders, prioritizing work, and helping ensure strong execution across your region.
• Represent IT with professionalism, care, and a service-first mindset when supporting VEGgies, customers, and hospital teams.
• Help protect VEG systems by coordinating and implementing operational measures that support secure, reliable data, software, hardware, and infrastructure.
• Work with local teams to review project plans, finalize technology specifications, and support infrastructure projects, hospital upgrades, and new hospital openings.
• Recommend and implement streamlined hospital technology, best practices, and continuous IT improvements, while helping hire Field Service resources as needed to maintain exceptional support.
Qualifications:
Required:
• 1–2 years of technical help desk or IT support experience, with the ability to apply general technology processes, tools, and best practices in a hospital environment.
• Strong working knowledge of Apple products and macOS, with network experience, construction-related industry experience, or hospital buildout support as a plus.
• Clear written and verbal communication skills, with the ability to partner confidently with VEGgies, IT teams, hospital leaders, vendors, and other partners inside and outside the organization.
• Strong organization and problem-solving skills, with the ability to manage multiple tasks or projects, adapt to shifting priorities, and stay flexible when timelines change.
• A self-starter mindset: dependable, eager to learn new technology quickly, comfortable working independently, and collaborative in a team environment.
• Ability to mentor or coach future team members as needed, while also being able to physically move, handle, and lift computer equipment up to 50 pounds.
Company:
In 2014, VEG was born with a mission to help people and their pets when they need it most. Founded in 2014, the company is headquartered in White Plains, USA, with a team of 1001-5000 employees. The company is currently Late Stage.