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Funeral Service Assistant

Service Corporation International

Indianapolis, IN • On-site

Full-time

Re-posted yesterday

Service Corporation International rating

6.4

Company rating: 6.4 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

5th of 9 rated funeral services

Job description

Our associates celebrate lives. We celebrate our associates.

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.
The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

  • Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
  • Prepares documents related to services, cremations, maintenance, as directed by management
  • Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
  • Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
  • Run errands such as for floral delivery, picking up of supplies, documents, etc
  • Serves as an usher and may park cars or perform any transportation requirements.
  • Drives Funeral Home vehicles for services and picking up families
  • Ensures refreshments are available (where allowed by law)
  • Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
  • Prepares documents related to services, cremations, maintenance etc.,
  • Greets and receives client families and / or other persons entering the office for information and assistance
  • Accommodates the needs of the family during a service and/or visitation
  • May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

Education

  • High school diploma or equivalent 

Experience

  • Previous customer service and/or sales experience preferred
  • Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification/Licenses

  • Valid state driver’s license with an acceptable driving record required

Knowledge, Skills and Abilities:

  • High level of compassion and integrity
  • Clear and concise verbal and written communication skills
  • Professional behaviors and team player
Postal Code: 46220 Category (Portal Searching): Operations Job Location: US-IN - Indianapolis

Company Description

We are proud to be North America's leading provider of funeral, cremation and cemetery services.

Our nearly 25,000 associates are driven by our guiding purpose to compassionately support families during their most difficult times, celebrate the significance of life and preserve memories that transcend generations.

We’ve created a culture of Service Excellence to our families and to each other. It’s the reason more than 600,000 families turn to us each year to care for their loved ones.

What Service Corporation International employees say

Pay

Benefits

Hours and flexibility

Workplace

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